VIP Casino Host – Global Guest Experience
MGM Resorts International
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Benefits offered by this job
Job summary
MGM National Harbor is hiring an International Executive Host to maintain the casino customer base and deliver personalized service. You will analyze patron activity, tailor incentives, and actively engage guests across the floor, tournaments, and events to boost loyalty.
The ideal candidate has 1 year of relevant experience and sales experience; casino operations management is preferred. Must be 21+ and comply with gaming regulations.
Qualifications
- At least 21 years of age.
- 1 year of prior relevant experience.
- Sales experience (Preferred).
- Casino operations management experience (Preferred).
Responsibilities
- Resolve customer disputes and complaints to the satisfaction of the customer and the company.
- Analyze patrons' gaming activity and tier status to deliver personalized incentives.
- Proactively cultivate and expand the property’s premium gaming customer base through personal outreach, on-floor engagement, and relationship building.
- Actively host and participate in property tournaments, VIP dinners, seasonal galas, and cultural celebrations to drive player loyalty and elevate marketing initiatives.
- Uphold compliance with federal, state, and local gaming law requirements and mandatory regulatory trainings.
Skills
Job description
MGM National Harbor is hiring an International Executive Host to maintain the casino customer base and deliver personalized service. You will analyze patron activity, tailor incentives, and actively engage guests across the floor, tournaments, and events to boost loyalty.
The ideal candidate has 1 year of relevant experience and sales experience; casino operations management is preferred. Must be 21+ and comply with gaming regulations.
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