VIP Lounge Concierge - Elite Guest Experience
MGM Resorts International
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Benefits offered by this job
Job summary
MGM Resorts International in Las Vegas is seeking a VIP Lounge Representative to greet guests, manage registrations, fulfill concierge requests, and craft memorable moments from the very first contact, ensuring every guest feels welcomed and valued.
You will coordinate with casino hosts and teams to balance charges, verify amenities, process reservations, and deliver flawless check-in/out experiences, while adapting to varying shifts, including weekends and holidays, in a high-energy hospitality
Qualifications
- Must be 21 years of age or older.
- High school diploma or GED required.
- 1 year front desk or concierge experience preferred, plus guest services experience.
Responsibilities
- Greet VIP customers, answer questions, facilitate guest reservations, and verify if special requests/amenities were delivered.
- Ensure the VIP check-in/out process is efficient and flawless while fostering good relations between the property and the guest.
- Resolve guest bills with casino hosts for additional meals, beverages, or show tickets.
- Balance cash and credit transactions following property procedures.
Skills
Education
Job description
MGM Resorts International in Las Vegas is seeking a VIP Lounge Representative to greet guests, manage registrations, fulfill concierge requests, and craft memorable moments from the very first contact, ensuring every guest feels welcomed and valued.
You will coordinate with casino hosts and teams to balance charges, verify amenities, process reservations, and deliver flawless check-in/out experiences, while adapting to varying shifts, including weekends and holidays, in a high-energy hospitality
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