VIP Lounge Concierge & Guest Experience Host
MGM Resorts
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Benefits offered by this job
Job summary
MGM Resorts is seeking a VIP Lounge Representative in Las Vegas to warmly welcome guests and tailor concierge actions to individual needs. You will guide hotel registrations and support bespoke requests to craft unforgettable moments for guests.
You will balance cash and payment transactions, coordinate with casino hosts, and ensure flawless VIP check-in/out while maintaining strong property-guest relations across shifts, including weekends and holidays.
Qualifications
- Must be 21 years of age or older.
- High school diploma or GED required.
- One year front desk or concierge experience preferred.
- One year guest services experience in a resort setting preferred.
- Exceptional customer service and interpersonal skills.
- Ability to work varied shifts, including weekends and holidays.
Responsibilities
- Greet VIP customers, answer questions, facilitate guest reservations, and verify special requests/amenities delivery.
- Ensure VIP check-in/out is efficient and flawless; maintain strong relationships with guests and property staff.
- Resolve guest bills with casino hosts for additional charges; balance cash and credits per procedures.
Skills
Education
Job description
MGM Resorts is seeking a VIP Lounge Representative in Las Vegas to warmly welcome guests and tailor concierge actions to individual needs. You will guide hotel registrations and support bespoke requests to craft unforgettable moments for guests.
You will balance cash and payment transactions, coordinate with casino hosts, and ensure flawless VIP check-in/out while maintaining strong property-guest relations across shifts, including weekends and holidays.
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