VIP Casino Host: Elite Guest Experience & Perks

MGM Resorts International; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Wellness incentive programs

Hotel/food & beverage discounts

Free meals in employee dining room

Free parking

Health & Income Protection

Professional development

Job summary

MGM Resorts International in Las Vegas seeks an Executive Host to maintain the property's casino customer base and expedite service, ensuring exceptional guest experiences. The role uses judgment to fulfill casino customer requests and drive loyalty.

You will greet guests, process reservations using VIPR/AUTOCAB, OPERA, and PATRON systems, approve comps within limits, attend events, and protect guest privacy while complying with laws and company policies.

Qualifications

• Minimum 1 year of hospitality or gaming-related experience.
• Must be 21 years of age or older.
• Ability to deliver personalized customer service and incentives.

Responsibilities

• Evaluate customers’ casino activity to provide incentives and may have authorization to approve minimum comps and allowances.
• Assist in maintaining and developing property’s customer base through meeting and interacting with customers.
• Ensure customers from assigned regions are greeted upon check-in & check-out, and provide personalized service throughout their stay.
• Process customers’ reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems.
• If authorized, grant marker authorization limits to qualifying customers.
• Attend special event functions when appropriate to promote marketing efforts and greet customers.
• Maintain highly confidential customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
• Resolve customer disputes and complaints to the satisfaction of the customer and the company.
• Comply with all local laws, Title 31 and attends all the mandatory compliance and training sessions.

Skills

Hospitality experience

Customer service

Upselling

Relationship building

Team collaboration

Tools

VIPR

AUTOCAB

OPERA

PATRON

Job description

MGM Resorts International in Las Vegas seeks an Executive Host to maintain the property's casino customer base and expedite service, ensuring exceptional guest experiences. The role uses judgment to fulfill casino customer requests and drive loyalty.

You will greet guests, process reservations using VIPR/AUTOCAB, OPERA, and PATRON systems, approve comps within limits, attend events, and protect guest privacy while complying with laws and company policies.