On-Call Front Desk Concierge — WOW Guest Experiences

MGM Resorts International; United States; On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

Free meals

Free parking

Health benefits

Professional development

Wellness program

Discounts

Job summary

MGM Resorts International is seeking an On-Call Front Desk Representative in Las Vegas to create a warm first impression for guests in a luxury resort setting. You will handle arrivals, departures, reservations, and special requests, delivering personalized service to ensure a seamless stay.

You will contribute to a guest-centric environment, offer room upgrades when possible, promote MGM Rewards, and coordinate with housekeeping to meet guest expectations while handling payments and balancing

Qualifications

• Must be 18 years of age or older.
• High School Diploma or GED.
• One (1) year of prior relevant Guest Facing Customer Service experience preferred.
• Six (6) months of prior relevant cash handling experience preferred.
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders.
• Must be able to work various shifts, including weekends and all holidays.

Responsibilities

• Welcome guests to the property by providing memorable service, anticipating guest needs, and resolving guest concerns in alignment with S.H.O.W. Service Basics
• Manage guest check-ins, check-outs, walk-ins, and early or late arrivals and departures in a seamless and professional manner
• Enhance the guest experience by offering room upgrades when available and promoting MGM Rewards enrollment and benefits
• Partner with Housekeeping and other departments to meet guest expectations and special requests
• Process payments, post charges and credits accurately, handle cash and credit transactions, and balance all cash and cash equivalent transactions according to property procedures

Skills

Customer service

Cash handling

Guest relations

Multi-tasking

Education

High School Diploma or GED

Job description

MGM Resorts International is seeking an On-Call Front Desk Representative in Las Vegas to create a warm first impression for guests in a luxury resort setting. You will handle arrivals, departures, reservations, and special requests, delivering personalized service to ensure a seamless stay.

You will contribute to a guest-centric environment, offer room upgrades when possible, promote MGM Rewards, and coordinate with housekeeping to meet guest expectations while handling payments and balancing