VIP Lounge Concierge & Guest Experience

MGM Resorts International; Biloxi (MS); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Wellness incentives

Discounts on hotel/food/retail

Free employee meals

Health & Income Protection

Professional development & volunteerop

Job summary

MGM Resorts International in Biloxi, MS seeks a VIP Lounge Representative to deliver elevated, personalized service to our most valued guests and create seamless, memorable experiences.

You will manage VIP check-ins/outs, assist with reservations, resolve billing with hosts, and maintain accurate cash handling while upholding department standards for daily operations in the VIP lounge.

Qualifications

• Must be 18 years old or older.
• Must have High School diploma or GED.

Responsibilities

• Answer questions, facilitate guest reservations and verify if special requests/amenities were delivered.
• Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest.
• Resolve guest bills with casino hosts for any additional food, beverages or show tickets.
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures.
• Open the VIP lounge daily by following department standards including but not limited to: running Opera reports for guest arrival and departure information and assigning rooms for VIP arrivals.
• Close the VIP lounge daily by following department standards including but not limited to: ensuring guest rooms are assigned, amenities sent, take prepared keys to the front desk, run next day arrival reports, forwarding phones and locking the VIP lounge.

Education

High School diploma or GED

Job description

MGM Resorts International in Biloxi, MS seeks a VIP Lounge Representative to deliver elevated, personalized service to our most valued guests and create seamless, memorable experiences.

You will manage VIP check-ins/outs, assist with reservations, resolve billing with hosts, and maintain accurate cash handling while upholding department standards for daily operations in the VIP lounge.