Ticketing Operations Specialist

Nichols College; Dudley (MA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Free concert tickets

401(k) with company match

Family programs

Career development & tuition

Volunteer time off

Job summary

Live Nation Entertainment is seeking a Ticketing Coordinator to support ticket operations for its marquee-promoted shows at third‑party venues. The role demands high organization, problem solving, and excellent customer service to engage with executives, partners, and clients at all levels.

The position requires strong communication skills, focus on accuracy, and the ability to work evenings, weekends, and holidays as needed.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 1-2 years in ticketing operations, box office, events, hospitality, or related field.
• Experience with Ticketmaster systems strongly preferred.

Responsibilities

• Support day-to-day ticketing operations for Live Nation promoted events across venues.
• Monitor ticket sales activity and prepare reports for stakeholders.
• Collect and analyze ticket inventory data across platforms for reporting.
• Manage internal ticket order requests with accuracy and policy adherence.
• Assist with daily financial reconciliation and recordkeeping.
• Serve as liaison between ticketing teams, promoters, and venue offices.
• Coordinate event setup with venues and partners, manage holds and releases.
• Perform QA reviews of events for pricing, inventory, seating, and info.
• Maintain ticketing records and comply with company standards.
• Provide onsite event support as needed.

Skills

Strong organizational skills

Excellent verbal and written

Ability to work under pressure

Team collaboration

Customer service

Attention to detail

Education

Bachelor's degree

Tools

Ticketmaster systems

Microsoft Excel

Microsoft Word

Outlook

Job description

Live Nation Entertainment is seeking a Ticketing Coordinator to support ticket operations for its marquee-promoted shows at third‑party venues. The role demands high organization, problem solving, and excellent customer service to engage with executives, partners, and clients at all levels.

The position requires strong communication skills, focus on accuracy, and the ability to work evenings, weekends, and holidays as needed.