VIP Upsell Specialist: Premium Seats & Concierge

Live Nation, Inc

McKees Rocks (Allegheny County)

Hybrid

USD 40,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Free concert tickets

Dog-friendly offices

Student loan reimbursement

Adoption/fertility support

Job summary

Live Nation Entertainment is seeking a VIP Host for on-site venues to sell VIP upgrades and manage premium experiences for concert patrons. You will handle inquiries, payments, and fulfillment, while ensuring exceptional guest service and seamless VIP operations.

Ideal candidates have experience with high-end hospitality, strong diplomacy, and the ability to work late nights, weekends, and holidays in a fast-paced environment. Join a dynamic team shaping unforgettable live events.

Qualifications

Experience in high-end, VIP guest relations or night club operations.
Experience selling to VIP clients and managing premium experiences.
Ability to diffuse volatile situations with tact and diplomacy.
Exemplary attention to detail with strong organizational and interpersonal skills.
Flexible to work extended hours including late nights, weekends, and holidays.

Responsibilities

Sell VIP upgrades such as Premium Seats and Priority Entry on show nights.
Handle sales from inquiry through payment processing to fulfillment of VIP experiences.
Train and mentor team members on VIP processes.
Check in, escort, and anticipate VIP client needs during venue visits.
Recognize industry executives and VIP clients to show appreciation for membership and patronage.
Build strong relationships with VIP clients and coordinate night-of-show operations.
Execute nightly VIP setup including check-in, seating areas and signage.