Live Events Customer Support Specialist

Victory Live, Inc.; Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

Victory Live is seeking a Customer Service Specialist to provide high-quality support to customers and partners. This role responds to inquiries via phone, email, and chat, troubleshoots and resolves service issues, and coordinates with internal teams when additional support is needed.

The ideal candidate is service-oriented, organized, and able to manage multiple priorities in a fast-paced environment. Strong communication and problem-solving skills are essential to success in this role, in

Qualifications

• Excellent verbal and written communication skills.
• Customer-focused and service-oriented in resolving questions and concerns.
• Strong problem-solving, research, and analytical skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple customer inquiries in a fast-paced environment.
• Proficient with computers and quickly learning new software and systems.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information and support related to Victory Live products and services.
• Research and resolve routine and moderately complex customer questions, concerns, and service issues.
• Identify customer needs and provide appropriate solutions or requested information.
• Maintain accurate records of customer interactions, inquiries, complaints, and resolutions.
• Escalate complex or technical issues to the appropriate team when additional support is required.
• Coordinate with other departments to ensure customer inquiries are addressed and resolved.
• Follow up on open customer requests through resolution.
• Build and maintain positive customer relationships through clear, professional communication.
• Develop and maintain knowledge of Victory Live products, services, systems, and customer support procedures.
• Meet or exceed department standards for responsiveness and quality of service.

Skills

Communication

Customer focus

Problem solving

Organization

Multi-tasking

CRM proficiency

Team collaboration

Tools

CRM software

Job description

Victory Live is seeking a Customer Service Specialist to provide high-quality support to customers and partners. This role responds to inquiries via phone, email, and chat, troubleshoots and resolves service issues, and coordinates with internal teams when additional support is needed.

The ideal candidate is service-oriented, organized, and able to manage multiple priorities in a fast-paced environment. Strong communication and problem-solving skills are essential to success in this role, in