VIP Experience Host

Live Nation Entertainment; Sacramento (CA); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Free concert tickets

Dog-friendly offices

Student loan reimbursement

Adoption/fertility support

Job summary

Live Nation Entertainment is seeking a VIP Host to sell upgrades and deliver premium experiences at our concerts. You will manage inquiries, payments, and fulfillment while guiding VIP guests through their venue visits.

Ideal candidates have experience with high-end guest relations, strong problem-solving abilities, and a flexible schedule for late nights, weekends, and holidays. Enjoy perks like concert tickets and a collaborative team environment.

Qualifications

• High School Diploma or equivalent.
• Working knowledge of high-end restaurant operations and/or VIP Night club operations and high-end guest relations.
• Experience in selling to high-end, VIP clients.
• Ability to diffuse possibly volatile situations with tact and diplomacy.
• Exemplary attention to detail, outgoing personality, sense of teamwork and ability to execute programs.
• Skills in problem solving, handling multiple tasks, with strong verbal, organizational, and interpersonal communication skills.
• Must be flexible to work extend hours due to business requirements including late nights, weekends, and holidays.

Responsibilities

• Sell VIP Upgrades such as Premium Seats, Priority Entry & various premium upgrade products to concert patrons on nights of shows.
• VIP Hosts will handle the sale from inquiry, payment processing, to experience fulfillment.
• Check In, escort, and anticipate VIP Client needs throughout their venue visit to ensure guest satisfaction.
• Give proper recognition to Industry Executives and VIP clients to instill appreciation for their membership and patronage.
• Build strong relationships with VIP clients.
• Coordinate operations on night of shows with VIP Supervisors and Leads to ensure premium experiences are delivered.
• Execute nightly VIP setup to include check In, VIP seating areas, VIP tabletop personalization and VIP area signage as needed.
• Maintain exemplary and professional grooming standards and an articulate vocabulary with the ability to adapt and socialize with current audiences.
• Required to occasionally work Special Events that are scheduled throughout the venue.

Skills

VIP client relations

Customer service

Conflict resolution

Communication

Education

High School Diploma or equivalent

Job description

Live Nation Entertainment is seeking a VIP Host to sell upgrades and deliver premium experiences at our concerts. You will manage inquiries, payments, and fulfillment while guiding VIP guests through their venue visits.

Ideal candidates have experience with high-end guest relations, strong problem-solving abilities, and a flexible schedule for late nights, weekends, and holidays. Enjoy perks like concert tickets and a collaborative team environment.