VIP IT Support Technician — Hybrid & Executive Support

Ministry Brands; Alpharetta (GA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Healthcare options

Flexible PTO

401(k) match program

Parental leave

Mental health resources

Job summary

Ministry Brands is seeking an IT Support Technician to provide high-touch, onsite IT support for executive staff at the Alpharetta office. You will own hardware lifecycle management, from procurement to disposition, and collaborate with the wider IT team to support end users across the organization.

The role emphasizes discretion, superior customer service, and the ability to work in a hybrid environment, splitting time between the Alpharetta office and remote work.

Qualifications

• 1–3 years of IT support or service desk experience.
• Experience supporting executive staff or VIP users is a plus.
• Strong customer service mindset with professional communication.

Responsibilities

• Provide onsite and VIP IT support for executive staff at the Alpharetta office.
• Manage end-to-end hardware lifecycle: procurement, deployment, inventory, disposition.
• Support end users with hardware, software, networking, and access issues.
• Coordinate with IT team to maintain service levels and documentation.
• Assist with onboarding, office tech, and conference room setups.

Skills

IT support

Executive support

VIP support

Customer service

Discretion

Education

CompTIA A+ or ITF+ certification

Tools

Windows

macOS

Microsoft 365

ITSM ticketing systems

Job description

Ministry Brands is seeking an IT Support Technician to provide high-touch, onsite IT support for executive staff at the Alpharetta office. You will own hardware lifecycle management, from procurement to disposition, and collaborate with the wider IT team to support end users across the organization.

The role emphasizes discretion, superior customer service, and the ability to work in a hybrid environment, splitting time between the Alpharetta office and remote work.