IT Support Technician

Site Organic; Alpharetta (GA); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Ministry Brands is seeking an IT Support Technician to deliver high‑touch, on-site and remote IT support for executive staff in Alpharetta, GA. The role includes end-user support across the organization, plus ownership of the hardware lifecycle from procurement to secure disposition.

The position emphasizes strong customer service, discretion with executive data, and collaboration with the IT Support team to improve workflows and user experience.

Qualifications

• Familiarity with Windows and macOS in a corporate environment.
• Proactive in providing end-user IT support and service delivery.
• Experience handling VIP/executive IT requests with discretion.

Responsibilities

• Provide onsite and remote IT support for executive staff at Alpharetta office.
• Deliver Level 1 support for end users across the organization (hardware, software, connectivity).
• Own hardware lifecycle: procurement, imaging, deployment, inventory, disposition.

Skills

Windows OS

macOS

Microsoft 365

End-user support

VIP/Executive support

Tools

ITSM ticketing systems

Job description

Ministry Brands is looking for a IT Support Technician to join our growing team!

Who we are

Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement - advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.

Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual's unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.

Available Location: Milton, GA

Hybrid Working:

In this role, you will split your time between working at the designated company office in Alpharetta, GA for a minimum of 4 days per week and will work remotely from your home address up to 1 day per week. Any changes to these work locations must follow the appropriate process as outlined in our handbook.

Job Summary

The IT Support Technician provides onsite technical support for executive staff at the Alpharetta office and serves as a key member of the company's VIP support program. This role delivers high‑touch, white‑glove IT support while also collaborating closely with the broader IT Support team to assist end users across the organization. In addition to user support, this position owns the end‑to‑end hardware lifecycle process, including procurement, deployment, inventory tracking, and secure disposition of retired equipment. This role requires strong customer service skills, technical fundamentals, and discretion when supporting executive leadership.

Key Responsibilities

Executive & VIP Support

• Provide onsite, white glove technical support for executive staff located at the Alpharetta office
• Act as a primary participant in the VIP Support process for executives and designated VIP users across the company
• Respond to VIP incidents with urgency, professionalism, and discretion
• Support executive meetings, conference rooms, and presentations as needed (A/V, displays, conferencing tools)

End ‑ User IT Support

• Provide Level 1 technical support for end users across the organization, including:
• Workstations (Windows/macOS)
• Mobile devices
• Common productivity applications
• Troubleshoot and resolve issues related to hardware, software, connectivity, and user access
• Escalate issues appropriately while maintaining ownership and communication

Hardware Lifecycle Management

• Manage the full hardware lifecycle for company issued devices:
• Ordering new and replacement hardware
• Receiving and staging equipment
• Imaging, configuring, and deploying devices
• Tracking inventory and asset assignments
• Coordinate the secure return, wiping, and disposition of retired or replaced hardware
• Maintain accurate asset records in IT systems

Collaboration & Process Support

• Work closely with the IT Support team to ensure consistent service delivery
• Follow and contribute to IT support processes, standards, and documentation
• Assist with onboarding and offboarding activities related to user access and equipment
• Participate in continuous improvement of support workflows and user experience

Suggested Additional Responsibilities

• Assist with new hire onboarding (device setup, first day readiness, desk setup)
• Support conference room and office technology (Teams Rooms, monitors, docks, printers)
• Maintain IT supply inventory (peripherals, cables, accessories)
• Contribute to knowledge base articles and basic troubleshooting documentation
• Perform routine system checks (loaner inventory, spare equipment readiness)
• Assist with after-hours or executive event support on a limited, rotating basis
• Participate in security hygiene activities (basic endpoint checks, MFA assistance, device compliance validation)

Foundational Skillsets & Qualifications

Technical Fundamentals

• Basic understanding of:
• Windows and macOS operating systems
• Microsoft 365 (Outlook, Teams, OneDrive, Office applications)
• Endpoint hardware (laptops, docks, monitors, mobile devices)
• Familiarity with:
• User account provisioning and access requests
• Basic networking concepts (Wi‑Fi, VPN, connectivity troubleshooting)
• Ticketing systems and IT service management workflows

Customer Service & Soft Skills

• Strong customer service mindset with a calm, professional demeanor
• Ability to interact confidently with executive leadership
• Excellent verbal and written communication skil