VIP IT Support Technician: Executive Support & Hardware

Site Organic; Alpharetta (GA); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Ministry Brands is seeking an IT Support Technician to deliver high‑touch, on-site and remote IT support for executive staff in Alpharetta, GA. The role includes end-user support across the organization, plus ownership of the hardware lifecycle from procurement to secure disposition.

The position emphasizes strong customer service, discretion with executive data, and collaboration with the IT Support team to improve workflows and user experience.

Qualifications

• Familiarity with Windows and macOS in a corporate environment.
• Proactive in providing end-user IT support and service delivery.
• Experience handling VIP/executive IT requests with discretion.

Responsibilities

• Provide onsite and remote IT support for executive staff at Alpharetta office.
• Deliver Level 1 support for end users across the organization (hardware, software, connectivity).
• Own hardware lifecycle: procurement, imaging, deployment, inventory, disposition.

Skills

Windows OS

macOS

Microsoft 365

End-user support

VIP/Executive support

Tools

ITSM ticketing systems

Job description

Ministry Brands is seeking an IT Support Technician to deliver high‑touch, on-site and remote IT support for executive staff in Alpharetta, GA. The role includes end-user support across the organization, plus ownership of the hardware lifecycle from procurement to secure disposition.

The position emphasizes strong customer service, discretion with executive data, and collaboration with the IT Support team to improve workflows and user experience.