IT Support Technician

Talantir; Alpharetta (GA); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Retirement Plan (401k)

Work From Home (Hybrid)

Health Care Plan

Job summary

Talantir seeks an IT Support Technician I in Alpharetta, GA to deliver high-touch, white-glove IT support for executives and end users. This hybrid role covers hardware lifecycle management, onboarding/offboarding, and collaboration with the IT Support team to improve workflows.

The position is contract-to-permanent, with office presence Tue–Thu and remote work Mon and Fri. 1–3 years in IT support and familiarity with Windows/macOS, M365, and device management are preferred.

Qualifications

• Experience in IT support or service desk (1–3 years)
• Basic knowledge of Windows and macOS
• Familiarity with Microsoft 365 apps (Outlook, Teams, OneDrive, Office)
• Endpoint hardware concepts (laptops, docks, monitors, mobile devices)
• Understanding of networking basics (Wi‑Fi, VPN) and ticketing systems

Responsibilities

• Provide white-glove on-site support for executives at Alpharetta office
• Lead executive support with urgency and discretion
• Assist with AV, displays, and conferencing for meetings
• Deliver Level 1 support for workstations and devices
• Manage device lifecycle: ordering, staging, imaging, deployment, inventory
• Coordinate secure return, wiping and disposal of retired hardware
• Support onboarding/offboarding and IT processes
• Maintain knowledge base and assist with after-hours events

Skills

Windows/macOS

Microsoft 365

End-user support

A/V, conferencing tools

Security hygiene

Education

A+ or ITF+ (advantageous)

Tools

Windows/macOS environments

Office 365 apps

VPN/Wi‑Fi connectivity

Asset management systems

Job description

The IT Support Technician I provides onsite technical support for executive staff at the Alpharetta office and serves as a key member of the company's executive support program. This role delivers high‑touch, white‑glove IT support while also collaborating closely with the broader IT Support team to assist end users across the organization.

In addition to user support, this position owns the end‑to‑end hardware lifecycle process, including procurement, deployment, inventory tracking, and secure disposition of retired equipment. This role requires strong customer service skills, technical fundamentals, and discretion when supporting executive leadership.

This is a contract-to-permanent opportunity with one of Verinext's clients located in Alpharetta, GA. It is a hybrid work arrangement with office presence required Tuesday-Thursday and working remotely on Monday and Friday.

Requirements

Executive & VIP Support

• Provide white-glove technical support for executives at Alpharetta office
• Lead Executive Support for executives and designated users, responding to incidents with urgency and discretion
• Support executive meetings and presentations with A/V, displays, and conferencing tools

End-User IT Support

• Deliver Level 1 technical support for workstations (Windows/macOS), mobile devices, and common productivity apps
• Troubleshoot hardware, software, connectivity, and access issues, escalating as needed while maintaining communication

Hardware Lifecycle Management

• Manage company-issued device lifecycle: ordering, receiving, staging, imaging, deploying, and tracking inventory
• Coordinate secure return, wiping, and disposal of retired hardware, maintaining accurate asset records

Collaboration & Process Support

• Collaborate with IT Support team to ensure consistent service and follow IT support processes and documentation
• Assist with user onboarding/offboarding for access and equipment
• Contribute to continuous improvement of support workflows and user experience

Additional Responsibilities

• Assist with new hire onboarding (device setup, first‑day readiness, desk setup)
• Support conference room and office technology (Teams Rooms, monitors, docks, printers)
• Maintain IT supply inventory (peripherals, cables, accessories)
• Contribute to knowledge base articles and basic troubleshooting documentation
• Perform routine system checks (loaner inventory, spare equipment readiness)
• Assist with after‑hours or executive event support on a limited, rotating basis
• Participate in security hygiene activities (basic endpoint checks, MFA assistance, device compliance validation)

Qualifications

Basic knowledge of:Windows and macOS operating systemsMicrosoft 365 applications, including Outlook, Teams, OneDrive, and OfficeEndpoint hardware such as laptops, docking stations, monitors, and mobile devicesFamiliarity with:User account provisioning and handling access requestsFundamental networking concepts, including Wi‑Fi, VPN, and troubleshooting connectivity issuesTicketing systems and IT service management processes

Customer Service & Soft Skills

A strong customer service orientation paired with a calm and professional attitudeConfidence in engaging with executive leadershipExcellent verbal and written communication abilitiesHigh discretion and professionalism when dealing with sensitive mattersEffective prioritization skills and ability to manage multiple tasks simultaneously

Experience & Education

1 to 3 years of experience in IT support or a service desk role, or equivalent practical experiencePreferred experience includes supporting end users in corporate or professional services settingsRelevant certifications such as A+, ITF+, or similar are advantageous but not mandatory

Benefits

• Retirement Plan (401k)
• Work From Home (Hybrid)
• Health Care Plan

Equal Employment Opportunity:

The Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Employment Disclaimer:

This job description is not intended to create an employment contract. Employment with the Company is at‑will, meaning employment may be terminated by either the employee or the Company at any time, with or without cause or notice, subject to applicable law.

Duties Subject to Change:

The Company reserves the right to modify, add, or reassign duties and responsibilities at any time based on business needs.

Confidentiality:

This position may require access to confidential or sensitive information. Employees are expected to maintain confidentiality and comply with all Company policies and applicable security requirements.