VIP IT Support Tech (TS/SCI) - Deskside

D2 Consulting; Springfield (VA); Presencial; USD 110.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health/Dental/Vision

401(k) match

PTO accrual

Life Insurance

Professional development reimbursement

Descripción de la vacante

D2 Technical Services is seeking a Director Support Technician to deliver dedicated Deskside IT service to NGA Front Office and NGOC staff in Springfield, VA. You will manage end-user devices, assist with IMACD tasks, and collaborate with engineering teams to resolve incidents.

Ideal candidates bring VIP support experience, strong troubleshooting, and the ability to adapt to evolving technologies. TS/SCI clearance is required or to be obtained.

Formación

• BA/BS or equivalent experience in IT support or admin roles.
• Experience with VIP support and IT service workflows is preferred.
• Security clearance and ITIL foundations are desirable.

Responsabilidades

• Provide Deskside IT support to high-profile users and NGOC End User Devices.
• IMACD service requests, and participate in special projects.
• Maintain documentation and SOPs for end-user support processes.
• Utilize ServiceNow for incident tracking and ticket resolution.

Conocimientos

VDI tech

Windows 10/11

Citrix

SCCM/MECM

Patch management

End user hardware

Strong communication

Educación

BA/BS or equivalent

ITIL v4 Foundations

Herramientas

SMS

SCCM/MECM

Descripción del empleo

D2 Technical Services is seeking a Director Support Technician to deliver dedicated Deskside IT service to NGA Front Office and NGOC staff in Springfield, VA. You will manage end-user devices, assist with IMACD tasks, and collaborate with engineering teams to resolve incidents.

Ideal candidates bring VIP support experience, strong troubleshooting, and the ability to adapt to evolving technologies. TS/SCI clearance is required or to be obtained.