TS/SCI Systems Administrator - Director Support

D2 Consulting; Springfield (VA); Presencial; USD 110.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health/Dental/Vision

401(k) match

Accrued PTO

STD/LTD/Life Insurance

Referral Bonuses

Professional development reimbursement

Descripción de la vacante

D2 Technical Services is seeking a New Systems Administrator (Director Support Technician) to provide deskside IT support for NGA Front Office and NGOC in Springfield, VA. The role requires a TS/SCI clearance and involves managing end-user devices, imaging, and service requests.

You will work under the Tailored Desktop Support Team Lead, coordinating with senior leadership, performing IMACD tasks, and supporting VIPs.

Formación

• BA/BS or equivalent experience.
• A+ / N+ / Security+ or DoD 8570.01M equivalent certifications.
• ITIL v4 Foundations.
• 3-5 years of experience in IT support.
• 3+ years of VIP support experience.
• TS/SCI clearance with ability to obtain CI poly.

Responsabilidades

• Serve as Front Office and NOC liaison for IT issues.
• Coordinate with customers and leadership on requirements.
• Deploy and sustain end-user devices and accessories.
• Manage hardware from unpacking to setup and disposal.
• Resolve incidents from cradle to grave with Tier 3 escalation as needed.
• Document work and create SOPs for training.
• Utilize ServiceNow for ticketing and requests.
• Identify and implement process improvements.
• Provide after-hours or weekend support when required.

Conocimientos

VDI

Windows 11

Windows 10

Citrix

SMS

SCCM/MECM

Patch Management

End User Hardware

VIP Support

Time Management

Educación

BA/BS or equivalent

A+ Certification

N+ Certification

Security+

ITIL v4 Foundations

Herramientas

ServiceNow

VMware/VDI Tools

Descripción del empleo

D2 Technical Services is seeking a New Systems Administrator (Director Support Technician) to provide deskside IT support for NGA Front Office and NGOC in Springfield, VA. The role requires a TS/SCI clearance and involves managing end-user devices, imaging, and service requests.

You will work under the Tailored Desktop Support Team Lead, coordinating with senior leadership, performing IMACD tasks, and supporting VIPs.