Director Support Technician (TS/SCI) — VIP IT

General Dynamics Information Technology, Inc.; Springfield (VA); Presencial; USD 94.000 - 122.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K with company match

Paid time off

Health plan options

Flex work weeks

Descripción de la vacante

General Dynamics Information Technology (GDIT) is seeking a Systems Administrator (Director Support Technician) in Springfield, VA to provide deskside IT support for NGA Front Office and NGOC. You will manage end-user devices, escalate complex issues, and contribute to documentation and training.

Ideal candidates have 3–5 years' VIP support experience, active TS/SCI with CI poly eligibility, and ITIL Foundations. The role requires US citizenship and on-site work at the customer location.

Formación

• TS/SCI clearance w/ ability to obtain CI Poly.
• BA/BS or equivalent experience in IT.
• A+ / N+ / Security+ or other DoW 8570.01M certification.
• ITIL v4 Foundations.
• 3–5 years of experience, including VIP support.
• US Citizenship required.

Responsabilidades

• Serve as Front Office liaison for IT issues and NGOC.
• Deploy and sustain end-user devices and accessories.
• Resolve incidents from cradle to grave with Tier 3 escalation.
• Document work and train new employees via SOPs.
• Use ServiceNow to track requests and incidents.
• Identify process improvements to boost efficiency.
• Support after-hours or weekend tasks as needed.

Conocimientos

Microsoft Windows

Thin Client Technologies

VDI

Educación

BA/BS or equivalent experience

Herramientas

Citrix

SMS

SCCM/MECM

Patch Management

Descripción del empleo

General Dynamics Information Technology (GDIT) is seeking a Systems Administrator (Director Support Technician) in Springfield, VA to provide deskside IT support for NGA Front Office and NGOC. You will manage end-user devices, escalate complex issues, and contribute to documentation and training.

Ideal candidates have 3–5 years' VIP support experience, active TS/SCI with CI poly eligibility, and ITIL Foundations. The role requires US citizenship and on-site work at the customer location.