Deskside IT Specialist - TS/SCI (VIP Support)

ATR - ARENA TECHNICAL RESOURCES; Springfield (VA); Vor Ort; USD 95.000 - 100.000; Vollzeit

Zusammenfassung

A systems administrator role in Springfield, VA, supporting NGA Front Office and NGOC end-user devices. You will perform IMACD requests, device deployment, and problem resolution while coordinating with senior leadership and engineering teams.

The position requires an active TS/SCI clearance with CI Poly, ITIL foundations, and 3–5 years of VIP support experience. Strong documentation, communication, and flexible scheduling are essential.

Qualifikationen

• Experience with end-user hardware and desktop software support.
• Familiarity with VDI, Citrix, SCCM/MECM, and patch management.
• Proven ability to document work and train users.

Aufgaben

• Serve as Front Office and NOC liaison for IT issues.
• Deploy and sustain end-user devices and accessories.
• Resolve incidents from cradle to grave with Tier 3 escalation as needed.
• Install software via scripted packages and manage inventories.
• Create SOPs and train new employees; document work thoroughly.
• Provide support for VIPs and coordinate with leadership.

Kenntnisse

VDI Technology

Windows 11

Windows 10

Citrix

SMS

SCCM/MECM

Patch Management

End User Hardware

Communication skills

Documentation

Team player

VIP support

Ausbildung

BA/BS (or equivalent experience)

A+ Certification

N+ Certification

Security+ or DoW 8570.01M

ITIL v4 Foundations

3-5 years of experience

Tools

ServiceNow

Jobbeschreibung

A systems administrator role in Springfield, VA, supporting NGA Front Office and NGOC end-user devices. You will perform IMACD requests, device deployment, and problem resolution while coordinating with senior leadership and engineering teams.

The position requires an active TS/SCI clearance with CI Poly, ITIL foundations, and 3–5 years of VIP support experience. Strong documentation, communication, and flexible scheduling are essential.