VIP Front Office IT Support Technician (TS/SCI)

D2 Technical Services; Springfield (VA); Vor Ort; USD 110.000 - 115.000; Vollzeit

Benefits dieser Stelle

Health/Dental/Vision

401(k) match

Accrued PTO

Professional development reimbursement

Zusammenfassung

D2 Technical Services is seeking a Director Support Technician to deliver deskside IT service support to the NGA Front Office and NGOC in Springfield, VA. You will manage end-user devices, perform IMACD tasks, and collaborate with engineering teams to resolve complex IT incidents.

The role requires TS/SCI clearance with CI poly, strong communication, and a customer-focused mindset. You may provide after-hours support for mission-critical requirements and participate in special projects.

Qualifikationen

• Requires TS/SCI clearance with ability to obtain CI poly.
• Experience supporting VIPs and IT service delivery across front office environments.
• Knowledge of VDI, Citrix, SCCM/MECM and patch management.
• Experience with end-user hardware (workstations, printers, tablets, phones).
• Familiarity with ServiceNow ticketing and ITIL processes.

Aufgaben

• Serve as Front Office and NGOC liaison for IT issues.
• Coordinate with leadership to plan and execute IT maintenance and refresh cycles.
• Deploy and sustain end-user devices and peripherals.
• Resolve incidents from cradle to grave, escalate to Tier 3 when needed.
• Install software via scripted packages and manage inventory.
• Create and maintain SOPs and training materials.
• Document actions and outcomes for each ticket.

Kenntnisse

VDI technology

Windows 11/10

Citrix

SMS

SCCM/MECM

Patch management (Windows)

End user hardware

Print/Scan support

Removable media

Desktop VTC

Documentation

VIP support

Time management

Independent work

Team player

Willingness to learn

TS/SCI Clearance

Ausbildung

A+ Certification

N+ Certification

Security+ or DoD 8570.01M

ITIL v4 Foundations

Tools

ServiceNow

ITIL v4

SCCM/MECM

Jobbeschreibung

D2 Technical Services is seeking a Director Support Technician to deliver deskside IT service support to the NGA Front Office and NGOC in Springfield, VA. You will manage end-user devices, perform IMACD tasks, and collaborate with engineering teams to resolve complex IT incidents.

The role requires TS/SCI clearance with CI poly, strong communication, and a customer-focused mindset. You may provide after-hours support for mission-critical requirements and participate in special projects.