Systems Administrator (Director Support Technician) with Security Clearance

D2 Consulting; Springfield (VA); Presencial; USD 110.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health/Dental/Vision

401(k) match

Accrued PTO

STD/LTD/Life Insurance

Referral Bonuses

Professional development reimbursement

Descripción de la vacante

D2 Technical Services is seeking a New Systems Administrator (Director Support Technician) to provide deskside IT support for NGA Front Office and NGOC in Springfield, VA. The role requires a TS/SCI clearance and involves managing end-user devices, imaging, and service requests.

You will work under the Tailored Desktop Support Team Lead, coordinating with senior leadership, performing IMACD tasks, and supporting VIPs.

Formación

• BA/BS or equivalent experience.
• A+ / N+ / Security+ or DoD 8570.01M equivalent certifications.
• ITIL v4 Foundations.
• 3-5 years of experience in IT support.
• 3+ years of VIP support experience.
• TS/SCI clearance with ability to obtain CI poly.

Responsabilidades

• Serve as Front Office and NOC liaison for IT issues.
• Coordinate with customers and leadership on requirements.
• Deploy and sustain end-user devices and accessories.
• Manage hardware from unpacking to setup and disposal.
• Resolve incidents from cradle to grave with Tier 3 escalation as needed.
• Document work and create SOPs for training.
• Utilize ServiceNow for ticketing and requests.
• Identify and implement process improvements.
• Provide after-hours or weekend support when required.

Conocimientos

VDI

Windows 11

Windows 10

Citrix

SMS

SCCM/MECM

Patch Management

End User Hardware

VIP Support

Time Management

Educación

BA/BS or equivalent

A+ Certification

N+ Certification

Security+

ITIL v4 Foundations

Herramientas

ServiceNow

VMware/VDI Tools

Descripción del empleo

New Systems Administrator (Director Support Technician) Springfield, VA. ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED. Our work depends on a TS/SCI level cleared Director Support Technician to support our Intelligence customer in Springfield, VA.

HOW A SYSTEMS ADMINISTRATOR (Directo Support Technician) WILL MAKE AN IMPACT

The Director Support Technician reports to the Tailored Desktop Support Team Lead and provides dedicated Deskside IT Service support to the NGA Front Office and National GEOINT Operations Center (NGOC) End User Devices.

End user device equipment consists of workstations (thin and thick clients), monitors, KVMs, print, fax and scan devices, secure tablets, laptops and mobile phones, VoIP devices, Desktop VTCs (DVTCs), removable media, and associated accessories.

The individual will fulfill installation, move, add, change, and disposal (IMACD) service requests, and support the completion of special projects.

Primary Responsibilities

• Serve as the Front Office and National GEOINT Operation Center (NOC) Liaison for all UDS IT related issues.
• Facilitate meetings and engage regularly with customers and members of senior leadership to:
• Address IT related questions or concerns
• Coordinate and plan emerging customer requirements
• Provide situational awareness to Front Office stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems used by the Front Office and NGOC staff
• Deploy and sustain end-user devices and associated accessories
• Manage hardware in all stages including unpacking and setup of end user devices
• Resolve IT incidents from cradle to grave, working closely with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract
• Install application software on end user device workstations via scripted install packages
• Inventory management of UDS deployed software and end user devices
• Provide user education and training in basic hardware and software functions
• Create and maintain documentation and SOPs to train new employees
• Utilization of a ServiceNow based ticketing database to track, update and close break/fix incident tickets and in fulfilling new requests via RITMs and Demands
• Identify and execute process improvements and other enhancements that improve operational efficiency.
• Collocated seating with the Front Office staff, providing quick and immediate access for Tier 1 and Tier 2 support.
• Train end-users in the proper use of hardware and software. May training large groups of end users.
• May require after-hours support or weekend support for mission, program and special project support

WHAT YOU'LL NEED TO SUCCEED

• Knowledge in one or more of the following areas:
• Thin Client using Virtual Desktop Infrastructure (VDI) Technology
• Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM|MECM
• Patch Management (Windows)
• End User Hardware
• Workstations (Thin Client, Thick Clients, Secure Tablets) Monitors, KVM’s, Printers, Plotters Print Server Configurations, VOIP phone,
• Removable Media
• Print, Fax and Scan Support Services
• Mobile Phone | Secure Tablets
• Desktop VTC (DTVC)
• Desktop Image Management
• Home Directory and Profile Support Services
• E-mail Support Services
• Software Support Services
• Experience and/or knowledgeable with; Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM|MECM
• Excellent troubleshooting capabilities
• Strong time management skills and ability to work flexible schedules to meet job requirements
• Strong communication skills
• Strong work ethic and attention to detail
• Strong writing skills (consistently document work completed)
• Strong time management skills and ability to work flexible schedules to meet job requirements
• Ability to work independently on projects and/or tasks
• Ability to move and lift computers, printers, monitors, and other hardware
• Team player and willing to share knowledge and learn from others to ensure team's success
• Enthusiasm and ability to adapt to new and changing technologies Education & Experience:
• BA/BS (or equivalent experience)
• A+ Certification, N+ Certification, Security + or other DoW 8570.01M certification
• ITIL v4 Foundations
• 3-5 years of experience
• 3+ years of supporting VIPs
• TS/SCI Clearance w/ability to obtain CI Poly Additional Information
• All your information will be kept confidential according to EEO guidelines.
• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $110-$115k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
• D2 Technical Services is committed to a merit-based recruitment process and encourages applications from all qualified individuals.
• Health/Dental/Vision
• 401(k) match
• Accrued PTO
• STD/LTD/Life Insurance
• Referral Bonuses
• Professional development reimbursement, and more!

As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience.

Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.