VIP IT Support Manager — Executive Tech Lead (Onsite)

Medasource

Chicago (IL)

On-site

USD 95,000 - 130,000

Full time

2 days ago
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Job summary

Medasource is seeking an Executive IT Support Manager / Senior Manager in Chicago, IL, to lead a small team and provide white-glove IT support to C‑suite executives. This role combines hands-on deskside troubleshooting with strategic leadership of HQ IT operations, ensuring reliable devices, collaboration tools, and secure access across Windows and macOS platforms.

The ideal candidate brings 8+ years of executive support experience, strong communication, and the ability to stay calm under

Qualifications

  • 8+ years IT support, deskside, or executive support experience.
  • Experience directly supporting CEO/C-suite executives.
  • Leadership or supervision of a IT support team.

Responsibilities

  • Provide white-glove tech support to CEO and senior executives.
  • Lead day-to-day headquarters IT support operations.
  • Troubleshoot Windows and macOS across devices and apps.
  • Support executive meetings and AV/Rooms technology.

Skills

Executive support
Deskside support
Windows troubleshooting
macOS troubleshooting
Microsoft 365
Teams
Intune
Jamf
AV support
Executive presence

Education

Bachelor's degree in IT/CS/Business or related

Tools

ServiceNow
Jamf
Intune
Microsoft 365

Job description

Medasource is seeking an Executive IT Support Manager / Senior Manager in Chicago, IL, to lead a small team and provide white-glove IT support to C‑suite executives. This role combines hands-on deskside troubleshooting with strategic leadership of HQ IT operations, ensuring reliable devices, collaboration tools, and secure access across Windows and macOS platforms.

The ideal candidate brings 8+ years of executive support experience, strong communication, and the ability to stay calm under

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