Senior Manager

Coforge; Chicago (IL); On-site; USD 130,000 - 170,000; Full time

Job summary

Coforge in Chicago is hiring a Senior Manager, Executive Technology Services & End User Experience to lead executive technology support, end-user computing, and workplace technology transformations. You will serve as a trusted technology advisor to C-suite leaders and own VIP support across office, home office, and remote environments.

The role combines hands-on Microsoft 365, endpoint management, collaboration platforms, security, and incident response with strategic roadmaps, SLAs, and

Qualifications

• 10+ years in End User Computing or Workplace Technology
• 5+ years leading ExecVIP Support teams
• Experience supporting C-Level executives
• Expertise in Microsoft 365 ecosystem and collaboration tech
• Experience managing large-scale service delivery and transformation
• Strong leadership, communication, and presentation skills
• Proven experience in executive-facing environments

Responsibilities

• Lead Executive/VIP Technology Support for senior leadership and C-suite.
• Own executive technology experience across workplace, remote, conference, and travel environments.
• Establish VIP support standards, SLAs, governance, and service excellence programs.
• Act as highest escalation point for complex executive technology incidents.
• Provide hands-on troubleshooting for endpoint, collaboration, network, identity, and security issues.
• Drive digital workplace transformation, AI adoption, and technology modernization initiatives.
• Lead service improvement programs using KPIs, dashboards, and feedback.
• Partner with Infrastructure, Security, Networking, Engineering, and Operations teams to resolve issues.
• Manage and mentor Executive Support Engineers and technical specialists.
• Present service reviews, roadmaps, and strategic recommendations to senior leadership.

Skills

VIP Support

Microsoft 365

End-User Computing

Leadership

ITIL

Communication

IAM & Security

Windows/macOS Support

Conference Room Tech

SLA Governance

Tools

Intune

Job description

Job Title: Senior Manager, Executive Technology Services & End User Experience

Job Location: Chicago, IL (Onsite required)

Job Type : Full Time

We at Coforge are hiring for Senior Manager, Executive Technology Services & End User Experience to lead executive technology support, end-user computing services, and workplace technology transformation initiatives. This individual will serve as the trusted technology advisor for executive leadership, ensuring a world-class VIP support experience while driving operational excellence, service modernization, and digital workplace innovation.

The ideal candidate will combine strong leadership capabilities with deep hands-on technical expertise in Microsoft technologies, endpoint management, collaboration platforms, networking, security, and executive support environments. This role requires direct interaction with C-level executives and ownership of critical technology services across office, home office, and remote work environments.

Key Responsibilities

• Lead Executive/VIP Technology Support operations and serve as the primary technology liaison for senior leadership and C-suite executives.
• Own executive technology experience across workplace, remote, conference, and travel environments.
• Establish VIP support standards, SLAs, governance processes, and service excellence programs.
• Act as the highest escalation point for complex executive technology incidents.
• Provide hands‑on troubleshooting for endpoint, collaboration, network, identity, and security‑related issues.
• Drive digital workplace transformation, automation, AI adoption, and technology modernization initiatives.
• Lead service improvement programs utilizing KPIs, dashboards, customer feedback, and operational metrics.
• Partner with Infrastructure, Security, Networking, Engineering, and Operations teams to resolve systemic issues.
• Manage and mentor Executive Support Engineers and technical specialists.
• Present service reviews, technology roadmaps, and strategic recommendations to senior leadership.

Mandatory Skills

• Microsoft 365 Administration & Support
• Microsoft Teams & Teams Rooms
• Windows 11 and macOS Support
• Exchange Online
• Intune & Endpoint Management
• Identity & Access Management (IAM)
• Endpoint Security & Compliance
• Network Troubleshooting & Connectivity
• Executive AV & Conference Room Technologies
• Incident, Problem & Change Management (ITIL)
• Digital Workplace Transformation
• Service Delivery & Operational Governance
• Stakeholder Management & Executive Communication

Required Qualifications

• 10+ years of experience in End User Computing, Workplace Technology, or IT Support.
• 5+ years leading Executive/VIP Support teams.
• Strong experience supporting C-Level executives and business leaders.
• Expertise in Microsoft 365 ecosystem, collaboration technologies, and endpoint management.
• Experience managing large-scale service delivery and transformation initiatives.
• Strong leadership, communication, and presentation skills.
• Proven experience working in highly visible, executive‑facing environments.