Senior Manager, Executive VIP IT Support

The LaSalle Network; Chicago (IL); On-site; USD 110,000 - 124,000; Full time

Benefits offered by this job

Benefits enrollment eligibility

Job summary

The LaSalle Network is seeking a Senior Manager, Executive VIP IT Support for its Chicago HQ. This fully onsite contract-to-hire role supports the CEO, executive assistants, and senior leaders with Windows/macOS, Microsoft 365, and conferencing tools.

Lead a small onsite team, resolve urgent incidents, and coordinate with security, networking and infrastructure groups. 4–6 month contract with potential conversion.

Qualifications

• Proven experience supporting C-suite/executive assistants in HQ environments.
• Strong hands-on troubleshooting across Windows/macOS and Microsoft 365 tools.
• Ability to lead a small onsite team while remaining hands-on when needed.

Responsibilities

• Lead onsite IT support operations at HQ and ensure readiness for executive needs.
• Oversee ticket flow and maintain thorough documentation.
• Run daily health checks of rooms, printers, and critical office tech.
• Plan for high-profile meetings with test calls and pre-meeting validation.
• Provide white-glove executive support to CEO and senior leaders.

Skills

Executive support

Leadership

Windows

macOS

Microsoft 365

Teams

Tools

ServiceNow

Intune

Cisco/Logitech/Zoom

Job description

Salary: USD80 - USD90 per hour

External Job Description — Senior Manager, Executive VIP IT Support

Overview

LaSalle Network is seeking a Senior Manager, Executive/VIP IT Support to lead day-to-day technology operations with our client located at Chicago (Fulton Market) headquarters while delivering white?glove, hands-on support to the CEO, executive assistants, and senior leaders. This is a fully onsite, contract-to-hire opportunity with an anticipated 4–6 month contract period before conversion.

Schedule

Work model: 100% onsite (no remote)

Hours: Monday–Friday, 8:00am–5:00pm (flex as needed around executive schedules)

After-hours expectations: Not a formal on-call rotation, but responsiveness outside business hours may be required for executive needs and key events.

Why this role

This role provides immediate onsite leadership coverage at HQ and serves as the final escalation point for executive-support issues, office IT operations, confidential onboarding, and high-visibility meetings (board/investor/partner events).

What you'll do

You'll operate as both a people leader and a hands-on escalation technician in a high-visibility environment.

Leadership & operations (~60%)

• Lead onsite IT support operations at HQ; ensure daily readiness for executive and office needs
• Oversee ticket flow/queues and ensure proper documentation (including after-the-fact ticket creation when executives bypass process)
• Run daily health checks for rooms, printers, and critical office technology
• Prepare for high-profile meetings with detailed planning, test calls, and final pre-meeting validation

Executive/VIP support (~40%)

• Provide direct, white-glove support to CEO and senior leaders (Windows/macOS, Microsoft 365, conferencing, endpoint issues)
• Serve as the calm, credible last stop escalation resource during time-sensitive incidents
• Partner with broader IT teams (security, networking, infrastructure) to resolve complex issues quickly

Team & reporting

Reports to: Senior Director of IT Operations

Onsite coverage includes:

• Existing onsite IT Support Manager currently out on long-term disability (this role may oversee them if/when they return)

Technical environment (high-level)

• Windows + macOS executive environment (roughly split)
• Microsoft 365 (Outlook, Teams)
• Intune (Windows endpoint management/imaging)
• ServiceNow (including asset management practices)
• Conference room & executive conferencing ecosystem (Cisco/Logitech/Zoom and similar)
• Support for executive travel/access exceptions and sensitive/confidential onboarding

What we're looking for

Proven experience supporting C-suite / executive assistants in a high-pressure HQ environment

Strong hands-on troubleshooting across Windows, macOS, Microsoft 365/Teams/Outlook, AV & conferencing

Demonstrated ability to lead a small onsite team while staying close to the technology (not a delegation-only manager)

Strong executive presence: organized, proactive, calm, and able to manage urgent/high-visibility moments

Step 1: ~15-minute initial screen

Step 3: Final leadership interview

Type: Contract to Hire

Duration: 4-6 months

Compensation: $80-90 per hour

• Benefits:LaSalle Network consultants are eligible to enroll in benefits. For details, visit https://www.thelasallenetwork.com/consultants/