Information Technology Support Engineer

TECEZE; Batavia (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading global tech organization in Batavia, IL is seeking an experienced IT Support Engineer to provide elevated, white glove support for senior leadership including CIOs and CXOs. The role involves proactive IT support, connecting with executives on technology needs, and ensuring optimal performance of their devices and collaboration tools. Ideal candidates will have strong troubleshooting skills, knowledge of Windows and macOS, and previous experience supporting high-level executives. IT certifications are preferred, and the ability to work onsite promptly is essential.

Qualifications

• Hands-on knowledge of Windows and macOS environments.
• Experience supporting senior leadership or C-level users.
• Strong communication and professionalism.

Responsibilities

• Provide elevated white glove IT support to CIO/CXO-level executives.
• Support executive endpoints including laptops and mobile devices.
• Document incidents, resolutions, and executive preferences.

Skills

Troubleshooting hardware

Troubleshooting software

Networking

Customer service mindset

Communication skills

Education

IT certifications such as CompTIA A+, ITIL, or Network+

Job description

🚀 New Opportunity – IT Support Engineer/VIP Support 🚀

We’re working with a leading global tech organization that is looking for an experienced IT Support Engineer to join their team in Batavia, IL.

Job Title: IT Support Engineer/VIP Support

Location : Batavia, IL

Overview

The White Glove Executive Support Engineer provides elevated, high-touch IT support for senior leadership, including CIOs and CXOs, ensuring a seamless, reliable, and secure technology experience. This role delivers proactive, personalized support across executive devices, collaboration tools, and meeting environments, while maintaining the highest standards of professionalism, discretion, and responsiveness. The position is not limited to a single VIP, but supports multiple executive stakeholders requiring premium service levels.

Key Responsibilities

• Provide elevated white glove IT support to CIO/CXO-level executives, ensuring minimal disruption and rapid resolution of issues
• Serve as the primary point of contact for executive technology needs, requests, and incident escalation
• Perform proactive system health checks to prevent issues before executive meetings, presentations, and travel
• Support executive endpoints including laptops, desktops, mobile devices, peripherals, and secure access tools
• Deliver onsite deskside support for hardware, software, operating system, and connectivity issues
• Support and troubleshoot conference rooms, AV equipment, and collaboration platforms for executive and board-level meetings
• Ensure strict confidentiality, data security, and compliance while handling executive information
• Coordinate with Tier 2/3 teams, vendors, and engineering teams for advanced issue resolution
• Document incidents, resolutions, and executive preferences within ITSM/ticketing systems
• Identify recurring issues and recommend process and technology improvements to enhance executive support experience

Required Skills & Qualifications

• Hands-on knowledge of Windows and macOS environments
• Experience supporting senior leadership or C-level users
• Excellent troubleshooting skills across hardware, software, networking, and AV systems
• Strong communication, professionalism, and customer service mindset
• Ability to work onsite and respond quickly in time-sensitive environments

Preferred Qualifications

• Prior experience supporting CIO/CXO environments
• Exposure to AV systems and hybrid meeting technologies
• Understanding of IT security best practices and confidentiality standards
• IT certifications such as CompTIA A+, ITIL, or Network+