VIP IT Desk-Side Engineer — PC/Printer Repair

Worldwide TechServices, LLC; Virginia; On-site; USD 45,000 - 70,000; Full time

Job summary

Worldwide TechServices, LLC is seeking a Customer Service Engineer to perform repair and IT support tasks in an end-user computing environment. The role involves troubleshooting desktops, laptops, printers, and related devices while delivering professional customer service.

The position requires 2–4 years of relevant experience, technical school certification, and multiple OEM certifications as directed. ITIL awareness and A+ are preferred, with potential for additional certifications as needed.

Qualifications

• Typically requires technical school certification or equivalent of 2-4 years of relevant experience.
• Maintain all required OEM Certifications as directed by Management.
• Understanding of ITIL methodologies.
• A+ certification is desired.
• May require additional customer-specific certifications or training as required.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment.
• Provide support to client identified VIPs.
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform IMAC activities.
• Perform all assigned desk-side support activities.
• Display outstanding technical and professional services skills at all times.
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines.
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair.
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Skills

Excellent communication and customer‑f

Strong oral, written & interpersonal

Follow instructions with minimal

Lift up to 50 lbs

Owns a basic repair kit

Education

Technical school certification or equivalent (2-4 years)

Job description

Worldwide TechServices, LLC is seeking a Customer Service Engineer to perform repair and IT support tasks in an end-user computing environment. The role involves troubleshooting desktops, laptops, printers, and related devices while delivering professional customer service.

The position requires 2–4 years of relevant experience, technical school certification, and multiple OEM certifications as directed. ITIL awareness and A+ are preferred, with potential for additional certifications as needed.