VIP Host & Premium Experience Concierge

Live Nation Entertainment Inc; Nashville (TN); On-site; USD 21,000 - 34,000; Full time

Job summary

Brooklyn Bowl Nashville, part of Live Nation Entertainment, is seeking a passionate VIP Host to manage VIP guests from inquiry to fulfillment. You will promote VIP upgrades, coordinate with VIP Lead and Operations, and ensure outstanding guest experiences during show nights, with shifts starting around 4pm.

The role requires a high-end service mindset, strong communication, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• Working knowledge of high-end restaurant operations and/or VIP operations and high-end guest relations.
• Prior sales and/or cash handling a plus.
• Experience in selling to high-end, VIP clients.
• Ability to diffuse possibly volatile situations with tact and diplomacy.
• Exemplary attention to detail, outgoing personality, sense of teamwork and ability to execute programs.
• Skills in problem solving, handling multiple tasks, with strong verbal, organizational, and interpersonal communication skills.
• Must be flexible to work extend hours due to business requirements including late nights, weekends, and holidays.

Responsibilities

• Promote and sell VIP Upgrades such as: premium seating, priority entry & various premium upgrade products to concert patrons on nights of shows
• Handle the sale from inquiry, payment processing, to experience fulfillment. VIP Supervisors will train and manage team members through these processes
• Work directly with the VIP Lead and/or Operations Manager on nights of show to coordinate pricing and upgrade changes based on demand
• Assist VIP Lead/Operations Supervisor with proper reservation organization to ensure proper reporting of VIP upsells
• Check in, escort, and anticipate VIP client needs throughout their venue visit to ensure guest satisfaction
• Build strong relationships with VIP clients
• Coordinate operations on night of shows with VIP Supervisors and Leads to ensure premium experiences are delivered
• Execute nightly VIP setup to include check in, VIP seating areas, VIP tabletop personalization and VIP area signage as needed
• Maintain exemplary and professional grooming standards and an articulate vocabulary with the ability to adapt and socialize with current audiences

Skills

VIP guest relations

Sales experience

Communication skills

Teamwork

Problem solving

Flexibility

Education

High School Diploma or equivalent

Job description

Brooklyn Bowl Nashville, part of Live Nation Entertainment, is seeking a passionate VIP Host to manage VIP guests from inquiry to fulfillment. You will promote VIP upgrades, coordinate with VIP Lead and Operations, and ensure outstanding guest experiences during show nights, with shifts starting around 4pm.

The role requires a high-end service mindset, strong communication, and the ability to handle multiple tasks in a fast-paced environment.