Ancillary Sales /VIP Host

Bowls Holdings Nashville, LLC; Nashville (TN); On-site; USD 21,000 - 34,000; Full time

Job summary

Brooklyn Bowl Nashville, part of Live Nation Entertainment, is seeking a passionate VIP Host to manage VIP guests from inquiry to fulfillment. You will promote VIP upgrades, coordinate with VIP Lead and Operations, and ensure outstanding guest experiences during show nights, with shifts starting around 4pm.

The role requires a high-end service mindset, strong communication, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• Working knowledge of high-end restaurant operations and/or VIP operations and high-end guest relations.
• Prior sales and/or cash handling a plus.
• Experience in selling to high-end, VIP clients.
• Ability to diffuse possibly volatile situations with tact and diplomacy.
• Exemplary attention to detail, outgoing personality, sense of teamwork and ability to execute programs.
• Skills in problem solving, handling multiple tasks, with strong verbal, organizational, and interpersonal communication skills.
• Must be flexible to work extend hours due to business requirements including late nights, weekends, and holidays.

Responsibilities

• Promote and sell VIP Upgrades such as: premium seating, priority entry & various premium upgrade products to concert patrons on nights of shows
• Handle the sale from inquiry, payment processing, to experience fulfillment. VIP Supervisors will train and manage team members through these processes
• Work directly with the VIP Lead and/or Operations Manager on nights of show to coordinate pricing and upgrade changes based on demand
• Assist VIP Lead/Operations Supervisor with proper reservation organization to ensure proper reporting of VIP upsells
• Check in, escort, and anticipate VIP client needs throughout their venue visit to ensure guest satisfaction
• Build strong relationships with VIP clients
• Coordinate operations on night of shows with VIP Supervisors and Leads to ensure premium experiences are delivered
• Execute nightly VIP setup to include check in, VIP seating areas, VIP tabletop personalization and VIP area signage as needed
• Maintain exemplary and professional grooming standards and an articulate vocabulary with the ability to adapt and socialize with current audiences

Skills

VIP guest relations

Sales experience

Communication skills

Teamwork

Problem solving

Flexibility

Education

High School Diploma or equivalent

Job description

Job Summary

Brooklyn Bowl Nashville is the ultimate night out, with its groundbreaking integration of premiere music, 19 lanes of bowling, and full service restaurant. Brooklyn Bowl Nashville is looking for a passionate VIP Host with a great attitude! They will be responsible for the VIP guests from inquiry to experience fulfillment. The VIP Host, reporting to the VIP Lead, will work closely with the General Manager & Operations Lead. They must show enthusiasm and motivation to sell, communicate with the team, and commitment to enhancing the VIP guest experience. We have peak demand periods (evenings with shifts typically starting at 4pm). We do have slower periods throughout the year. Schedules are entirely dependent on operational demands; hours are variable and not guaranteed.

Responsibilities

• Promote and sell VIP Upgrades such as: premium seating, priority entry & various premium upgrade products to concert patrons on nights of shows
• Handle the sale from inquiry, payment processing, to experience fulfillment. VIP Supervisors will train and manage team members through these processes
• Work directly with the VIP Lead and/or Operations Manager on nights of show to coordinate pricing and upgrade changes based on demand
• Assist VIP Lead/Operations Supervisor with proper reservation organization to ensure proper reporting of VIP upsells
• Check in, escort, and anticipate VIP client needs throughout their venue visit to ensure guest satisfaction
• Build strong relationships with VIP clients
• Coordinate operations on night of shows with VIP Supervisors and Leads to ensure premium experiences are delivered
• Execute nightly VIP setup to include check in, VIP seating areas, VIP tabletop personalization and VIP area signage as needed
• Maintain exemplary and professional grooming standards and an articulate vocabulary with the ability to adapt and socialize with current audiences

Qualifications

• High School Diploma or equivalent
• Working knowledge of high-end restaurant operations and/or VIP operations and high-end guest relations
• Prior sales and/or cash handling a plus
• Experience in selling to high-end, VIP clients
• Ability to diffuse possibly volatile situations with tact and diplomacy
• Exemplary attention to detail, outgoing personality, sense of teamwork and ability to execute programs
• Skills in problem solving, handling multiple tasks, with strong verbal, organizational, and interpersonal communication skills
• Must be flexible to work extend hours due to business requirements including late nights, weekends, and holidays

Working Environment/Physical Demands

Working environment is fast-paced
Position requires extended periods of prolonged standing and working on your feet
Must be able to lift or move up to 25 lbs using proper lifting techniques

Compensation

Base salary and incentives will be commensurate with experience.

THE JOB RESPONSIBILITIES LISTED IN THIS DESCRIPTION DO NOT CONSTITUTE THE TERMS OF ANY AGREEMENT OF EMPLOYMENT.

Equal Employment Opportunity

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Brooklyn Bowl strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Brooklyn Bowl will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Brooklyn Bowl also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Brooklyn Bowl will also provide reasonable religious accommodations on a case-by-case basis.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Brooklyn Bowl recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Brooklyn Bowl may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains. Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.