Brooklyn Bowl Las Vegas - VIP Host

Live Nation Entertainment; Las Vegas (NV); On-site; USD 24,796 - 38,572; Full time

Job summary

Brooklyn Bowl Las Vegas is seeking a passionate VIP Host to provide exceptional service for VIP guests, guiding them from inquiry through to an unforgettable experience. The role reports to the VIP Lead and works with the General Manager and Event Sales Team to ensure premium experiences.

The candidate will sell upgrades, coordinate night-of-show operations, maintain grooming standards, and build lasting relationships with Foundation Room members and VIP clients in a fast-paced venue setting.

Qualifications

• High School Diploma or equivalent.
• Experience selling to high-end VIP clients.
• Ability to diffuse volatile situations with tact and diplomacy.
• Strong verbal, organizational, and interpersonal communication skills.
• Willing to work extended hours, weekends, and holidays.
• Experience in high-end restaurant or VIP nightclub operations is a plus.

Responsibilities

• Sell VIP upgrades and premium experiences to concert patrons.
• Handle inquiries, payments, and fulfillment of VIP services.
• Train and manage team members to execute processes.
• Check-in and escort VIP clients to ensure satisfaction.
• Build relationships with Foundation Room members and VIP clients.
• Coordinate operations with VIP Supervisors on show nights.

Skills

VIP client relations

Sales experience

De-escalation skills

Communication skills

Teamwork

Flexibility to work late hours

Education

High School Diploma or equivalent

Job description

Job Summary

One of the most incredible places on earth," according to Rolling Stone Magazine, and ranked the number one music venue in New York City three years in a row by Zagat, Brooklyn Bowl redefines the destination entertainment experience. The Las Vegas location thrills its guests with its 2,000 plus person performance area, rockin' comfort food by world renowned Bromberg Bros. Blue Ribbon Restaurants, and 32 lanes of bowling which provide the best seat in the house to experience it all. The multidimensional 77,000 sq. foot venue is one of the largest in America and offers programming throughout the day and night. From all ages Family Bowl and watching sports during the day, to nightly live performances and a nightclub that goes into the after-hours. Wearing its homegrown values on its sleeve, Brooklyn Bowl is committed to locally made products, environmental sustainability, and boasts an unprecedented combination of top-flight music, bowling, beer, and food.

Job Description

Brooklyn Bowl Las Vegas is looking for a passionate VIP Host with a great attitude! They will be responsible for the VIP guests from inquiry to experience fulfillment. The VIP Host, reporting to the VIP Lead, will work closely with the General Manager, Operations Lead and Event Sales Team. They must show enthusiasm and motivation to sell, maintain store standards and communicate with the team.

Responsibilities

• Sell VIP Upgrades such as: Premium Seats, Priority Entry & various premium upgrade products to concert patrons on nights of shows
• VIP Hosts will handle the sale from inquiry, payment processing, to experience fulfillment. VIP
• Supervisors will train and manage team members through these processes
• Check In, escort, and anticipate VIP Client needs throughout their venue visit to ensure guest satisfaction
• Give proper recognition to Foundation Members, Industry Executives and VIP clients to instill appreciation for their membership and patronage
• Build strong relationships with Foundation Room members and VIP clients
• Coordinate operations on night of shows with VIP Supervisors and Leads to ensure premium experiences are delivered
• Execute nightly VIP setup to include check In, VIP seating areas, VIP tabletop personalization and VIP area signage as needed
• Maintain exemplary and professional grooming standards and an articulate vocabulary with the ability to adapt and socialize with current audiences
• Required to occasionally work Special Events that are scheduled throughout the venue

Qualifications

• High School Diploma or equivalent
• Working knowledge of high-end restaurant operations and/or VIP Night club operations and high-end guest relations
• Experience in selling to high-end, VIP clients
• Ability to diffuse possibly volatile situations with tact and diplomacy
• Exemplary attention to detail, outgoing personality, sense of teamwork and ability to execute programs
• Skills in problem solving, handling multiple tasks, with strong verbal, organizational, and interpersonal communication skills
• Must be flexible to work extended hours due to business requirements including late nights, weekends, and holidays
• Working Environment/Physical Demands
• Working environment is fast-paced
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques

Compensation

Hourly pay and incentives will be commensurate with experience.

Equal Employment Opportunity

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Brooklyn Bowl strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Brooklyn Bowl will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Brooklyn Bowl also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Brooklyn Bowl will also provide reasonable religious accommodations on a case‑by‑case basis.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Brooklyn Bowl recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Brooklyn Bowl may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.