VIP Casino Host - Elite Guest Experience

Northfield Park Racino; Kentucky; On-site; USD 40,000 - 70,000; Full time

Job summary

Northfield Park Racino in Kentucky seeks an Executive Host to maintain the casino's customer base and deliver exceptional service. You will use sound judgment to fulfill guest requests and support marketing efforts under company policies.

You will evaluate player activity to offer comps, greet guests, manage reservations in VIPR/AUTOCAB, OPERA & PATRON systems, and ensure confidentiality and compliance with laws and company policies.

Qualifications

• Bachelor's Degree or equivalent experience preferred.
• 2+ years of customer service experience.
• 2+ years of casino operations, marketing or VIP services preferred.

Responsibilities

• Evaluate casino activity to provide incentives and authorize comps within policy.
• Assist in developing and maintaining customer base through interactions.
• Greet and assist guests during check-in/check-out with personalized service.
• Process reservations using VIPR/AUTOCAB, OPERA & PATRON systems.
• Grant marker authorization limits to eligible customers when authorized.
• Attend events to promote marketing efforts and engage guests.
• Maintain confidentiality of guest information per policy.
• Resolve disputes to the satisfaction of guests and the company.
• Comply with local laws and mandatory compliance training.

Skills

Customer service

Relationship-building

Sales experience

Team player

Professional appearance

Education

Bachelor's degree or equivalent experience

Job description

Northfield Park Racino in Kentucky seeks an Executive Host to maintain the casino's customer base and deliver exceptional service. You will use sound judgment to fulfill guest requests and support marketing efforts under company policies.

You will evaluate player activity to offer comps, greet guests, manage reservations in VIPR/AUTOCAB, OPERA & PATRON systems, and ensure confidentiality and compliance with laws and company policies.