VIP Guest Relations Host - High-Limit Experience

Live! Casino & Hotel Maryland; Hanover (MD); On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Comprehensive health benefits

Paid time off

Tuition reimbursement

Free parking

Discounted meals

Job summary

Live! Casino & Hotel Maryland seeks a VIP Host to create memorable experiences for our valued guests in high-limit areas and across the casino floor. You will build lasting relationships, anticipate needs, and deliver warm, attentive service as a brand ambassador.

The role emphasizes professionalism, hospitality, and exceeding expectations to foster loyalty and repeat play. A strong focus on compliance and guest satisfaction guides daily activities.

Qualifications

• High school diploma or GED.
• Two years of direct customer interaction experience.
• Must obtain and maintain Maryland licensing as required.

Responsibilities

• Interact with guests, focusing on high-denomination zones to foster relationships.
• Explain benefits of loyalty programs and encourage enrollment.
• Handle guest requests and uphold company policies for comps.
• Maintain personalized guest relationships and monitor activity through systems.
• Plan and execute events, promotions, and tournaments as assigned.
• Ensure compliance with departmental controls and regulations.

Skills

Analytical thinking

Problem-solving

Friendly demeanor

Effective communication

Regulatory knowledge

Gambling awareness

Flex scheduling

Job description

Live! Casino & Hotel Maryland seeks a VIP Host to create memorable experiences for our valued guests in high-limit areas and across the casino floor. You will build lasting relationships, anticipate needs, and deliver warm, attentive service as a brand ambassador.

The role emphasizes professionalism, hospitality, and exceeding expectations to foster loyalty and repeat play. A strong focus on compliance and guest satisfaction guides daily activities.