VIP Host- Greensburg

Live! Casino & Hotel Maryland; Greensburg (Westmoreland County); On-site; USD 40,000 - 60,000; Full time

Job summary

Live! Casino & Hotel Maryland is seeking a VIP Host to provide exceptional customer service to VIP players and high denomination guests across the casino. You will ensure top-tier service and assist with guest functions to drive retention and repeat business.

In this role, you will build lasting relationships, explain rewards benefits, and help attendees enjoy a premium gaming experience while adhering to company policies and regulatory requirements.

Qualifications

• High school diploma, GED, or equivalent in customer service.
• Ability to obtain and maintain a valid gaming license.
• Professional, mature, positive demeanor in guest interactions.
• Knowledge of gaming regulations.
• Flexible schedule including weekends, evenings and holidays.

Responsibilities

• Interact with guests, concentrating in the higher denomination zones.
• Explain the benefits of the Live! Reward Club and enroll guests.
• Grows actual revenues annually, consistent with property plan and goals.
• Respond to guests' special requests and manage them per policies.
• Develop and sustain personalized relationships and guest activity.
• Assist with planning and execution of parties, promotions, events and tournaments.
• Ensure compliance with internal controls, policies, and regulations.

Skills

Customer service

Professional demeanor

Gaming regulations knowledge

Problem gaming awareness

Flexible schedule

Education

High school diploma/GED or equivalent

Job description

Why We Need Your Talents

The VIP Host is responsible for providing customer service and assistance to VIP players; and all guests in Live! Casino high limit rooms and around the casino where necessary. The VIP Host will ensure that the highest quality of service is provided so that Live! Casino guests have a favorable gaming experience. Will also assist with guest functions to ensure guest retention and repeat business.

Overview

The VIP Host is responsible for providing customer service and assistance to VIP players; and all guests in Live! Casino high limit rooms and around the casino where necessary. The VIP Host will ensure that the highest quality of service is provided so that Live! Casino guests have a favorable gaming experience. Will also assist with guest functions to ensure guest retention and repeat business.

Responsibilities

Where You'll Make an Impact

• Interact and build relationships with guests, concentrating in the higher denomination zones.
• Explain the benefits of the Live! Reward Club and encourage enrollment.
• Grows actual revenues annually, consistent with property plan, and cross property goals.
• Respond to guest’s special complimentary requests and adjust based on sound, profitable decisions using the company’s complimentary policies.
• Continuously develop and sustain personalized relationships with guests, with increased awarenessof such guests’ complimentary use and standing based on company policies.
• Executing the proper complimentary decisions for all guests for the use of off-site sporting suites and event tickets based on companies’policies.
• Along with keeping an overall consistent complimentary issuance with the company’s guidelines.
• Handle and respond to guest complaints to ensure a positive outcome.
• Assist with the planning and execution of assigned parties, promotions, special events and tournaments.
• Consistently develop qualified guests to move their play to higher denomination zones and monitor guest activity through use of on-line systems.
• Ensurefull compliance with departmental Internal Controls, policies, procedures and regulations.
• Ability to extend complimentaries inaccordance with the property comp matrix.

Skills To Help You Succeed

• Must be able to obtain and maintain a valid gaming licenseas determined by the State Gaming Agency for the position.
• Ability to demonstrate a professional, mature, positive and confident demeanor in dealing with guests and accomplishing daily tasks.
• Knowledge of gaming regulations.
• Ability to recognize problem gaming signs and deal with them appropriately.
• Broad variety of tasks and deadlines requires aflexible and irregular work schedule, including weekends, evenings and holidays.

Qualifications

• A high school diploma,GED or equivalent work experience in customer service, marketing, hospitality management and/or gaming.

Physical Requirements

• Ability to stand and walk for extensive periods of time and move up and down steps daily.
• Ability to lift 20-30 pounds

Working Conditions

• 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.