Host

Turfway Park Racing & Gaming; Florence (KY); On-site; USD 17,000 - 25,000; Part time

Job summary

Turfway Park Racing & Gaming in Florence, Kentucky seeks a Host to warmly greet guests, manage seating, and answer questions about menus. You will guide patrons to tables, take reservations when needed, and ensure a smooth flow during peak times.

The role requires strong customer service, knowledge of Bourbon and Brew menu, and collaboration with restaurant staff. Candidates must be at least 21 years old and able to obtain KHRC license.

Qualifications

• Must be at least 21 years old.
• Must be able to obtain KHRC License.

Responsibilities

• Greet guests and place them on a waiting list when needed.
• Provide menus and answer initial questions.
• Seat guests at tables or waiting areas and manage rotation.
• Assign guests to preferred tables while balancing server workloads.
• Engage with guests to ensure satisfaction with food and service.
• Respond to complaints and help resolve issues.
• Answer phone calls, take reservations, and answer questions.
• Know Bourbon and Brew menu details.
• Provide excellent customer service.
• Perform other duties as assigned.

Skills

Customer service

Weekend/evening availability

Education

21+ age requirement

Job description

Turfway Park Racing & Gaming is a gaming facility in Florence, Kentucky. Turfway Park Racing & Gaming features 850 popular, thrilling, state-of-the-art HRM games, a simulcast area with VIP section, event center, live horse racing, restaurants and bars.

Title: Host

Requisition ID#: 4508

Location: Florence, KY, US, 41042

Property: Turfway Park Racing & Gaming

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greeting guests as they enter, and putting them on a waiting list as necessary.
• Providing guests with menus and answering any initial questions.
• Seating guests at tables or in waiting areas.
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Engaging with guests to ensure they're happy with food and service.
• Responding to complaints and helping to resolve them.
• Answering phone calls, taking reservations and answering questions.
• Knowledge of Bourbon and Brew menu.
• Providing great customer service.
• Other duties as assigned.

Required Skills And Abilities

• This position requires weekend and evening availability***

Education And Experience

• Must be at least 21 years of age
• Must be able to obtain KHRC License.

Physical Requirements & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Reasonable accommodations may he made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Nearest Major Market: Cincinnati