VIP Health Scheduling & Service Specialist

ChenMed; United States; Remote; USD 23,000 - 33,000; Full time

Benefits offered by this job

Employee benefits

Bonus opportunities

Job summary

ChenMed is seeking a Service Team Coordinator to handle patient scheduling and inquiries, delivering VIP customer service in a call center setting. You will support multiple departments and promote enhanced patient health through timely, accurate interactions.

Ideal candidates have 2+ years in healthcare or customer service, proficiency with Microsoft Office and CRM systems, and a proven ability to manage multiple tasks with strong communication skills in English, with bilingual capabilities a

Qualifications

• High school diploma or GED required.
• Minimum of 2 years of customer service experience in a call center or similar environment.
• Experience with KPIs/metrics in a call center setting.

Responsibilities

• Handle inbound and outbound calls for patient scheduling and general inquiries.
• Respond to patient inquiries following ChenMed care model.
• Document interactions using web-based tools and maintain VIP service standards.

Skills

Customer service

Call center

Verbal communication

Organizational skills

Multitasking

Bilingual

English fluency

Education

High school diploma or GED

Tools

Microsoft Office

CRM systems

Job description

ChenMed is seeking a Service Team Coordinator to handle patient scheduling and inquiries, delivering VIP customer service in a call center setting. You will support multiple departments and promote enhanced patient health through timely, accurate interactions.

Ideal candidates have 2+ years in healthcare or customer service, proficiency with Microsoft Office and CRM systems, and a proven ability to manage multiple tasks with strong communication skills in English, with bilingual capabilities a