Service Team Coordinator (Fully Remote)

ChenMed; United States; Remote; USD 29,000 - 37,000; Full time

Job summary

ChenMed is seeking a customer service oriented individual to operate in a call center environment, handling inbound and outbound calls for patient scheduling and general inquiries. You will document interactions using web-based tools and escalate issues per department standards, collaborating with team members across departments to deliver VIP service to seniors.

High school diploma and 2+ years of experience required; fluent English, with bilingual a plus; reside within the Continental United

Qualifications

• High school diploma or GED and at least 2 years of customer service experience.
• Exceptional verbal communication, active listening, and organizational skills.
• Must reside within the Continental United States and be fluent in English; bilingual a plus.

Responsibilities

• Operate in a call center environment handling inbound and outbound calls related to patient scheduling and general inquiries.
• Document interactions using web-based technology and escalate issues according to department standards.
• Collaborate with team members across departments to promote VIP customer service and patient interactions.

Skills

Customer service

Verbal communication

Active listening

Organizational skills

Bilingual a plus

Education

High school diploma or GED

Job description

• Operate in a call center environment handling inbound and outbound calls related to patient scheduling and general inquiries.
• Document interactions using web-based technology and escalate issues according to department standards.
• Collaborate with team members across departments to promote VIP customer service and patient interactions.

Qualifications:

• High school diploma or GED and at least 2 years of customer service experience required.
• Exceptional verbal communication, active listening, and organizational skills required.
• Must reside within the Continental United States and be fluent in English; bilingual a plus.

About ChenMed:

• Family-owned and physician-led, focused on transforming healthcare for seniors.
• Rapidly expanding with opportunities for career development and work-life balance.

ChenMed is a family-owned, physician-led primary care provider focused on delivering superior healthcare to moderate-to-low-income seniors. The company is rapidly expanding and emphasizes a family-oriented culture with career development and work-life balance.