Guest Experience Host & Cashier — Upsell Pro

Golden Road Motor Inn DBA Atlantis Casino Resort Spa; Reno (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Atlantis Casino Resort Spa in Reno, Nevada, is seeking a guest services host to greet, seat, and assist guests with warmth and professionalism. You will manage the wait list, rotate seating, answer phones, and help upsell beer, wine, and alcohol while maintaining clean cash handling areas.

Join a luxury hospitality team focused on exceeding guest expectations and delivering a memorable experience in a busy casino resort environment.

Qualifications

• Ability to multitask in a fast-paced environment.
• Strong interpersonal communication skills.
• Good attention to detail.
• Knowledge of POS systems.
• Good basic math skills.
• Understanding of proper phone etiquette.
• Ability to obtain an Alcohol Awareness Certification.

Responsibilities

• Greet and seat all guests upon arrival.
• Count and ring in all guests.
• Clean register and entrance area.
• Seat guests meeting their desire for a booth or a table while taking into account proper station rotation.
• Manage wait list, taking into account any reservations.
• Answer phones.
• Increase revenue through upselling of beer, wine, and alcohol.
• Know, understand and follow all company and departmental policies and procedures.
• Assist guests with all needs while exceeding their expectations.
• Keep supervisor informed of all guest concerns and comments at all times.
• Show willingness to work as part of a team.
• Ensure guest satisfaction with a positive, courteous, and helpful attitude.
• Consistently finalize all transactions in a timely and accurate manner.
• Greet and seat all guests in a courteous and friendly manner, and seat according to proper station rotation.
• Maintain cleanliness of cashier areas.
• Increase departmental revenue through upsell of beer, wine, and alcohol.

Skills

Multitasking

Interpersonal communication

Attention to detail

POS systems

Basic math

Phone etiquette

Alcohol Awareness Certification

Tools

POS systems

Job description

Atlantis Casino Resort Spa in Reno, Nevada, is seeking a guest services host to greet, seat, and assist guests with warmth and professionalism. You will manage the wait list, rotate seating, answer phones, and help upsell beer, wine, and alcohol while maintaining clean cash handling areas.

Join a luxury hospitality team focused on exceeding guest expectations and delivering a memorable experience in a busy casino resort environment.