VIP Guest Relations Specialist

1 Hotel Kauai, L.L.C.; Hanalei (HI); On-site; USD 35,000 - 50,000; Full time

Job summary

1 Hotel Kauai, L.L.C. is seeking a Guest Relations Coordinator to ensure exceptional VIP experiences in a luxury setting. You will manage communications, coordinate guest arrangements, and maintain accurate records to support a seamless stay.

Ideal candidates bring at least 2 years in a similar role, strong communication, and discretion in a fast-paced, upscale environment. Experience with HMS, KYC, SevenRooms, RTR, or Salesforce is preferred.

Qualifications

• Minimum 2 years in a similar luxury hotel guest relations role.
• Strong communication skills and ability to multitask in a fast-paced environment.
• High school diploma or equivalent.
• Professional discretion and confidentiality.
• Experience with HMS, KYC, SevenRooms, RTR, or Salesforce is preferred.

Responsibilities

• Manage VIP communications, responding to requests promptly and professionally.
• Coordinate all guest arrangements, including room preferences, dining, activities, and special requests.
• Track arrivals, room readiness, and amenities; partner closely with Housekeeping and In‑Room Dining.
• Welcome VIP guests and ensure a refined, personalized arrival experience during stay.
• Prepare upcoming reservations, send pre‑arrival communications, and maintain accurate guest records.
• Monitor amenity orders, costs, and delivery; complete monthly reporting.
• Maintain inventory, organize supplies, and ensure a polished, well‑managed workspace.

Skills

Resourceful

Typing

Organizational skills

Guest service

Communication

Time management

Multitasking

Cross-department coordination

Discretion confidentiality

Education

High school diploma

Tools

HMS

KYC

SevenRooms

RTR

Salesforce

Job description

1 Hotel Kauai, L.L.C. is seeking a Guest Relations Coordinator to ensure exceptional VIP experiences in a luxury setting. You will manage communications, coordinate guest arrangements, and maintain accurate records to support a seamless stay.

Ideal candidates bring at least 2 years in a similar role, strong communication, and discretion in a fast-paced, upscale environment. Experience with HMS, KYC, SevenRooms, RTR, or Salesforce is preferred.