VIP Guest Experience Specialist

Kansas Star Casino

Mulvane (KS)

On-site

USD 19,000 - 28,000

Full time

14 days+

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Job summary

Kansas Star Casino is seeking a VIP Services Associate to deliver premium guest experiences at the hotel and VIP lounge. You will support marketing initiatives through guest service, telemarketing, and event coordination, with duties including guest greetings, reservations, and lounge preparation.

This role requires strong communication, attention to detail, and basic computer skills. Shift coverage includes Fri-Sat and midweek hours, with confidentiality and professionalism emphasized.

Qualifications

Customer service experience preferred.
Auditing experience preferred.
Proficient in basic computer skills.
Multitasking and self-starter approach encouraged.
Strong communication skills and attention to detail.

Responsibilities

Greet guests and provide information at the hotel or VIP Services desk.
Operate hotel reservation system to check guests in/out and handle payments.
Access slot & pit tracking system as directed by marketing or management.
Assist with telemarketing and marketing events and VIP gifts.
Prepare VIP Lounge and maintain supplies and cleanliness.

Skills

Customer service

Auditing

Basic computer skills

Multitasking

Communication

Education

High School diploma or equivalent

Job description

This role requires strong communication, attention to detail, and basic computer skills. Shift coverage includes Fri-Sat and midweek hours, with confidentiality and professionalism emphasized.

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