VIP Guest Experience Supervisor

Kinsley Power Systems; Reno (NV); On-site; USD 42,000 - 55,000; Full time

Job summary

Kinsley Power Systems is seeking a guest services supervisor to oversee the rewards desk operations, manage staff, and ensure top-tier guest satisfaction. The role involves coordinating promotions, maintaining manuals, and liaising with VIP hosts and marketing teams.

The ideal candidate will have 4–6 months casino/supervisor experience, strong communication, and the ability to handle diverse tasks with professionalism across shifts, including nights and weekends.

Qualifications

• Must have strong and effective communication and time management.
• Ability to define and solve practical problems calmly and professionally.
• Strong reading, writing, and basic math skills.
• Clerical, coordinating, analyzing, supervising, instructing, and problem-solving abilities required.
• Flexible shifts including holidays, nights, and weekends.

Responsibilities

• Oversee daily operations at the rewards desk.
• Maintain and update all operational manuals.
• Coordinate staffing and breaks for efficiency.
• Run daily reports and monitor task sheets for the team.
• Respond to guest inquiries with a positive, clear voice and assist with data in the tracking system.
• Assist in special events as needed and support VIP guest relations.
• Submit purchasing orders and inventory requisitions weekly.
• Communicate with marketing to address guest concerns and promotions.
• Train new hires on club policies and procedures.
• Act as liaison between casino, VIP hosts and marketing.
• Identify growth opportunities and submit proposals to leadership.
• Provide optimal guest service through cross-department collaboration.
• Send end-of-day reports on incidents or guest interactions.

Skills

Communication

Time management

Problem solving

Reading & writing

Clerical

Coordination

Analyzing

Supervising

Instructing

Precision

Following instructions

Influencing others

Memorization

Independent judgment

Decision making

Flexible shifts

Education

Casino supervisor experience (4–6 months)

Casino marketing experience (preferred)

Job description

Kinsley Power Systems is seeking a guest services supervisor to oversee the rewards desk operations, manage staff, and ensure top-tier guest satisfaction. The role involves coordinating promotions, maintaining manuals, and liaising with VIP hosts and marketing teams.

The ideal candidate will have 4–6 months casino/supervisor experience, strong communication, and the ability to handle diverse tasks with professionalism across shifts, including nights and weekends.