VIP Casino Server: Elite Guest Service & Fine Beverages
Bally's Corporation
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Benefits offered by this job
Job summary
Bally's Kansas City is seeking a VIP Server to deliver world-class, one-on-one service to high-value guests in a luxurious casino lounge. You will take orders, remember guest names, and coordinate with the Casino Host to anticipate needs and ensure a seamless VIP experience.
You’ll work with the Culinary team to learn daily offerings and maintain a clean, professional appearance while handling both alcoholic and non-alcoholic beverages. Prior casino or upscale service experience is preferred.
Qualifications
- Two years food and beverage service, preferably in casino or upscale setting.
- Knowledge of alcoholic and non-alcoholic beverages, including wine and spirits.
- Able to work in upscale environment in a friendly, upbeat manner.
Responsibilities
- Meet guest needs promptly, professionally and efficiently.
- Respond to guest requests, complaints, and unusual situations.
- Take food and beverage orders using one-to-one service.
- Provide personalized service and use guest names.
- Coordinate with Casino Host on VIP reservations.
- Learn daily food items with Culinary Department for VIP guests.
- Process guest orders to exceed expectations.
- Monitor guest satisfaction and respond to requests.
Skills
Education
Tools
Job description
Bally's Kansas City is seeking a VIP Server to deliver world-class, one-on-one service to high-value guests in a luxurious casino lounge. You will take orders, remember guest names, and coordinate with the Casino Host to anticipate needs and ensure a seamless VIP experience.
You’ll work with the Culinary team to learn daily offerings and maintain a clean, professional appearance while handling both alcoholic and non-alcoholic beverages. Prior casino or upscale service experience is preferred.
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