Upscale Casino VIP Server — Luxury Guest Experience

Bally's Interactive; Kansas City (MO); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Health coverage

401K/ Company Match

Perks and childcare discounts

Job summary

Bally’s Kansas City Casino is seeking a VIP Server to provide prompt, professional service in an upscale environment. You will greet guests by name, take drink and food orders, and respond to requests with a courteous and proactive approach.

You will collaborate with Casino Hosts, learn daily menu items with Culinary, and ensure lounge areas remain organized and impeccably clean while maintaining Bally’s standards.

Qualifications

• Strong career background in guest service field is preferred.
• Two years food and beverage service, preferably in casino or upscale setting.
• Knowledge of wine, champagne, cordials, single malt scotches and aperitifs.

Responsibilities

• Make sure guest needs are met promptly, professionally and efficiently.
• Respond to guest requests, complaints and unusual situations with a courteous approach.
• Take food and beverage orders using one-on-one service and greet guests by name.
• Collaborate with Casino Host to review VIP reservations and guest preferences.
• Work with Culinary Department to learn daily items and prep for VIP guests.
• Process guest orders to exceed expectations and maintain lounge cleanliness.
• Serve alcoholic and non-alcoholic drinks and garnish as required.
• Maintain Micros station and ring in all drinks served.
• Arrive on time and ensure team safety and compliance with Bally’s policies.

Skills

Guest service

Beverage knowledge

Multi-tasking

Upscale service

Job description

Bally’s Kansas City Casino is seeking a VIP Server to provide prompt, professional service in an upscale environment. You will greet guests by name, take drink and food orders, and respond to requests with a courteous and proactive approach.

You will collaborate with Casino Hosts, learn daily menu items with Culinary, and ensure lounge areas remain organized and impeccably clean while maintaining Bally’s standards.