VIP Guest Experience Lead

Jamul Casino; Jamul (CA); In loco; USD 40.000 - 56.000; Tempo pieno

Descrizione del lavoro

Jamul Casino’s VIP Services team seeks a personable VIP Service Specialist who will provide tailored service to high-value guests and coordinate with events and promotions. You will engage guests, anticipate needs, and ensure a memorable experience across gaming and hospitality.

Strong communication and discretion are essential. The role involves active guest interaction, event support, and coordination with various departments to deliver exceptional service in a fast-paced casino environment.

Competenze

• Must be at least 21 years of age.
• High school diploma or equivalent.
• 1–3 years of experience in Sales, Hospitality or Guest Service (including Player Development, Slots, Table Games) or equivalent.
• Ability to follow instructions promptly from leadership.
• Ability to operate computers and standard office equipment.
• TiPS certification required.
• Must be able to acquire and maintain gaming license.

Mansioni

• Develops relationships with strategic target audience.
• Roam assigned zones to identify target guests and assist teammates.
• Attend and assist in coordinating VIP player events.
• Create guest cards for uncarded guests and maintain guest tracking.
• Provide hospitality arrangements: reservations, food, beverages, and other requests.
• Maintain knowledge of credit procedures and encourage appropriate use of credit.
• Support Marketing and Casino Hosts as needed.
• Represent Jamul Casino professionally at internal and external meetings.

Conoscenze

Guest service

Communication

Attention to detail

Guest focus

Formazione

High school diploma or equivalent

Strumenti

Computer skills

10-key calculator

Office equipment

Descrizione del lavoro

Jamul Casino’s VIP Services team seeks a personable VIP Service Specialist who will provide tailored service to high-value guests and coordinate with events and promotions. You will engage guests, anticipate needs, and ensure a memorable experience across gaming and hospitality.

Strong communication and discretion are essential. The role involves active guest interaction, event support, and coordination with various departments to deliver exceptional service in a fast-paced casino environment.