Guest Services Lead: Casino Host & Player Club Concierge

Jamul-Casino; Jamul (CA); On-site; USD 36,000 - 54,000; Full time

Job summary

Jamul Casino in Jamul, CA, is seeking a Guest Services Cashier to provide friendly, fast, and helpful service to guests and team members. The role involves enrolling guests in the players club, maintaining accurate member information, and assisting with redemptions and promotions.

Candidates should be able to handle cash operations, understand gaming policies, and communicate effectively with diverse guests while maintaining a positive, service-oriented attitude.

Qualifications

• Provide friendly, fast, and helpful customer service to all guests and team members.
• Develop a thorough understanding of the players club and stay current on promotions and events.
• Assist customers with enrolling in players club in a positive and helpful manner.
• Correct member account information in a timely manner to ensure accuracy.
• Assist club members with redemption transactions with timely attention and a positive style.

Responsibilities

• Oversee bi-weekly payroll for Players Area.
• Coordinate event details with various departments.
• Promote and facilitate events and signages for promotions.
• Field guest complaints and inquiries.
• Develop relationships with loyal players to encourage return visits.

Skills

Customer service

Attention to detail

Verbal communication

Education

High School diploma or equivalent

Bachelor’s degree (B.A./B.S.)

Tools

Microsoft Excel

Microsoft Access

Microsoft Word

Job description

Jamul Casino in Jamul, CA, is seeking a Guest Services Cashier to provide friendly, fast, and helpful service to guests and team members. The role involves enrolling guests in the players club, maintaining accurate member information, and assisting with redemptions and promotions.

Candidates should be able to handle cash operations, understand gaming policies, and communicate effectively with diverse guests while maintaining a positive, service-oriented attitude.