VIP Services Lead - Luxury Guest Experience & Events

Jamul

Jamul (CA)

On-site

USD 60,000 - 90,000

Full time

2 days ago

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Job summary

Jamul Casino is seeking a VIP Services Supervisor to oversee the VIP Service team and ensure exceptional guest experiences across the property. Reporting to the VIP Services Manager, you will embody Jamul Casino Resort’s F.I.R.S.T. values in every guest interaction.

Lead, train, and coach staff; coordinate with players development and hosts to execute VIP strategies; build lasting relationships with high‑value guests; manage comps, offers, events, and on‑property guest experiences.

Qualifications

Minimum of 3 years experience in VIP Services, Casino Host, Hospitality, or Player Development.
Prior supervisory or team leadership experience preferred.
Strong knowledge of casino operations, comps, and player loyalty programs.
Exceptional interpersonal and communication skills; able to build rapport with diverse guest demographics.
Ability to multitask in a fast-paced, high-pressure environment.
Tech-savvy with knowledge of guest tracking systems.

Responsibilities

Supervise, train, and motivate the VIP Services team to deliver high-quality service.
Monitor performance, provide coaching, and recognize staff.
Serve as main contact for escalated guest issues with timely resolutions.
Coordinate with Player Development leadership and Casino Hosts to implement VIP strategies.
Build relationships with high-value guests to drive loyalty and repeat visits.
Lead VIP events planning and execution.
Ensure compliance with gaming regulations and confidentiality.
Maintain accurate records of guest interactions and service requests.