Front Desk Concierge — VIP & Guest Experience

Jamul Casino; Jamul (CA); Vor Ort; USD 34.000 - 52.000; Vollzeit

Zusammenfassung

Jamul Casino in Jamul, CA, is seeking a Front Desk Agent to warmly greet guests, manage registrations, and handle check-ins and check-outs with precision and courtesy.

You will upsell hotel amenities, verify payments, and maintain accurate booking records while coordinating with housekeeping and other departments to ensure an exceptional guest experience. A strong hospitality mindset and professional communication are essential.

Qualifikationen

• Excellent verbal and written communication skills.
• Customer service orientation with hospitality focus.
• Proficient in cash handling and POS transactions.

Aufgaben

• Greet and welcome guests with a warm, professional first impression.
• Manage the full guest registration process including reservations and stay details.
• Handle check-in and check-out procedures accurately and efficiently.
• Upsell hotel amenities such as dining options and spa services.
• Verify payment methods and ensure accurate guest billing.
• Collaborate with housekeeping to ensure rooms are clean and ready.
• Coordinate group reservations and VIP services for events.
• Maintain accurate records of bookings, reservations, and payments in PMS.
• Be available and approachable, communicating effectively with guests and team.
• Adhere to AAA standards and respond to guest inquiries promptly.

Kenntnisse

Communication skills

Customer service

Cash handling

Ausbildung

High school diploma or equivalent

Tools

Infor HMS

SRH

Jobbeschreibung

Jamul Casino in Jamul, CA, is seeking a Front Desk Agent to warmly greet guests, manage registrations, and handle check-ins and check-outs with precision and courtesy.

You will upsell hotel amenities, verify payments, and maintain accurate booking records while coordinating with housekeeping and other departments to ensure an exceptional guest experience. A strong hospitality mindset and professional communication are essential.