VIP Guest Experience Lead

Hard Rock Hotel & Casino Ottawa; Atlantic City (NJ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Accident Insurance

Pet Legal

401K with match

Paid Time Off

Holiday Pay

Free Meals

Free Uniforms

Free Parking

Discounts at Hard Rock properties

Discretionary annual bonus program

Training and leadership development

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a VIP Services team member to oversee daily VIP Operations and assist with VIP Check-In, under the VIP Services Manager.

You will manage VIP arrivals/departures, coordinate guest requests, ensure high standards of service, run reports, and support events and collections. Salary ranges from $42,000 to $52,000 with comprehensive benefits and growth opportunities.

Responsibilities

• Daily VIP Services staff work assignments
• Coordinate VIP arrivals/departures and play evaluation
• Provide exceptional guest service to differentiate from competition
• Maintain quality, consistency, and presentation of all guest products
• Respond to guest requests, complaints, and inquiries calmly and promptly
• Develop department members' knowledge through training
• Run and maintain reports (occupancy, suites, events, etc.)
• Assist with the Collections Department
• Coordinate events, box office, and high-end offers for Player Development

Job description

Hard Rock Hotel & Casino Ottawa is seeking a VIP Services team member to oversee daily VIP Operations and assist with VIP Check-In, under the VIP Services Manager.

You will manage VIP arrivals/departures, coordinate guest requests, ensure high standards of service, run reports, and support events and collections. Salary ranges from $42,000 to $52,000 with comprehensive benefits and growth opportunities.