Guest Experience Host: Welcoming, Entertainment & Tour Guide

Hard Rock Hotel & Casino Ottawa; Las Vegas (NV); On-site; USD 17,000 - 22,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa seeks a Host to greet guests at the front door, seat them, and set a positive tone for their visit. The Host also acts as a tour guide, communicator, entertainer, and memorabilia curator, delivering a memorable first impression.

Responsibilities include opening doors, welcoming guests, answering questions politely, directing guests to seating and restrooms, maintaining a clean waiting area, assisting servers and managers, and ensuring guest satisfaction through

Qualifications

• Greeting guests at the front door.
• Seating guests and pointing them to areas.
• Answering questions politely and accurately.
• Maintaining a clean and organized waiting area.
• Directing guests to restrooms and other areas.
• Assisting servers, bussers and managers.
• Ensuring guest satisfaction through attentive service.

Responsibilities

• Opening doors, where applicable
• Welcoming and thanking guests
• Answering questions - accurately and politely
• Maintaining a clean and organized waiting area
• Answering the phone
• Directing guests to areas & restrooms
• Providing security for co-workers, guests and celebrities
• Assisting servers, bussers and managers
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
• Assuring the complete satisfaction of each and every guest
• Creating memorable experiences
• Entertaining guests to create “Raving fans”

Job description

Hard Rock Hotel & Casino Ottawa seeks a Host to greet guests at the front door, seat them, and set a positive tone for their visit. The Host also acts as a tour guide, communicator, entertainer, and memorabilia curator, delivering a memorable first impression.

Responsibilities include opening doors, welcoming guests, answering questions politely, directing guests to seating and restrooms, maintaining a clean waiting area, assisting servers and managers, and ensuring guest satisfaction through