Slot Operations Lead — Guest Experience & Team Coaching

Hard Rock Hotel & Casino Ottawa; Cincinnati (OH); On-site; USD 52,000 - 72,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa seeks a Slot Operations Dual Rate Supervisor to lead, supervise, and assist as a slot attendant as needed. You will ensure world‑class hospitality, loyalty creation, and legendary guest experiences while maintaining compliance across all activities.

This role requires strong coaching, leadership, and communication skills, with the ability to manage dynamic staff in a fast‑paced gaming environment and uphold safety and operational standards.

Qualifications

• Strong coaching and leadership skills.
• Effective verbal and written communication.
• Ability to lead across all levels of staff.
• Strong organizational and analytical skills.
• Computer literacy required.
• Professional appearance and conduct.
• Team player and adaptable attitude.
• Adherence to regulatory, company and department policies.

Responsibilities

• Oversee Slot Operations as supervisor or slot attendant as needed.
• Support hiring, training, and procedural development for the department.
• Ensure compliance with gaming laws and internal controls.
• Improve guest service scores and guest satisfaction.
• Protect gaming operations from loss due to mistakes or theft.
• Mentor and guide assigned personnel on duties and performance.
• Support loyalty program activities and customer account management.
• Resolve guest issues promptly to maintain satisfaction.

Skills

Coaching

Leadership

Communication

People management

Organizational skills

Computer literacy

Problem solving

Professionalism

Team player

Regulatory knowledge

Education

Associates degree or 2+ years experience

Casino or Gaming experience preferred

Job description

Hard Rock Hotel & Casino Ottawa seeks a Slot Operations Dual Rate Supervisor to lead, supervise, and assist as a slot attendant as needed. You will ensure world‑class hospitality, loyalty creation, and legendary guest experiences while maintaining compliance across all activities.

This role requires strong coaching, leadership, and communication skills, with the ability to manage dynamic staff in a fast‑paced gaming environment and uphold safety and operational standards.