VIP Guest Experience Coordinator

M Resort Spa Casino; Henderson (NV); On-site; USD 36,000 - 52,000; Full time

Job summary

M Resort Spa Casino in Henderson, NV is seeking a Host/Hostess on duty to deliver exceptional guest experiences. You will greet guests, coordinate hospitality arrangements for VIPs, monitor access to exclusive lounges, and support the Host team with guest requests and event check-ins.

Ideal candidates will be proficient in English, able to handle high-energy environments, and committed to superior customer service standards in a fast-paced casino setting.

Qualifications

• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read and communicate verbally in English.

Responsibilities

• Greets guests actively engaged in gaming and assists team members in player identification.
• Provides hospitality arrangements for M Dominant and Cross Market guests, including rooms, food, beverages, and special requests.
• Monitors and manages access to the Owners Club Lounge.
• Provides shift coverage as a visible and accessible representative of the host team.
• Manages the Host on Duty phone and guest requests.

Job description

M Resort Spa Casino in Henderson, NV is seeking a Host/Hostess on duty to deliver exceptional guest experiences. You will greet guests, coordinate hospitality arrangements for VIPs, monitor access to exclusive lounges, and support the Host team with guest requests and event check-ins.

Ideal candidates will be proficient in English, able to handle high-energy environments, and committed to superior customer service standards in a fast-paced casino setting.