VIP Casino Concierge & Guest Services

MGM Resorts International; Las Vegas (NV); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Wellness incentive programs

Discounts on hotel, dining, retail,娱乐

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection

Professional and personal development

Job summary

MGM Resorts International in Las Vegas seeks a Casino Host Services Specialist to support the Casino Marketing team by fulfilling requests from executives and delivering exceptional guest service.

This role handles reservations for rooms, dining, shows, and transport; answers inbound lines; builds guest profiles and coordinates comps under policy; complies with Title 31 and company procedures.

Qualifications

• 6+ months of prior relevant experience in Front Desk, VIP Services, Casino Marketing, or high-volume customer service experience.
• High School Diploma or GED.
• Must be 21 years of age or older.

Responsibilities

• Provide support for Casino Marketing Operations and for Executives, assisting with reservation bookings and inquiries, and coordinating reservations for casino rooms, dining, golf, transportation, cabanas, amenities, spas, and nightclubs as needed.
• Answer ACD lines, while maintaining awareness of hotel services, local attractions, and activities to provide accurate information and support departments such as Casino Hosts, VIP Lounge, and Special Events in delivering exceptional guest relations.
• Demonstrate the ability to multitask effectively, exercise sound judgment, and deliver exceptional guest service in a fast-paced environment.
• Evaluate casino play to issue complimentary amenities and settle customer accounts accurately in accordance with comp criteria and Casino Host direction, while ensuring guest profiles are complete and up to date with accurate contact information, preferences, and personalized details to enhance the overall guest experience.
• Build and maintain ticket blocks in resort system for resident shows.
• Comply with all legal requirements, including Title 31, attend mandatory compliance and training sessions, and stay informed of departmental policies, standards, procedures, and informational updates

Skills

Front Desk

VIP Services

Casino Marketing

Customer Service

Education

High School Diploma or GED

Job description

MGM Resorts International in Las Vegas seeks a Casino Host Services Specialist to support the Casino Marketing team by fulfilling requests from executives and delivering exceptional guest service.

This role handles reservations for rooms, dining, shows, and transport; answers inbound lines; builds guest profiles and coordinates comps under policy; complies with Title 31 and company procedures.