VIP Concierge & Guest Experience Specialist

MGM Resorts International; Las Vegas (NV); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Free meals

Free parking

Wellness incentives

Discounts

Job summary

MGM Resorts International in Las Vegas seeks a VIP Lounge Representative to provide exceptional hospitality, greeting VIP guests and coordinating check-in, concierge services, and bespoke requests to craft unforgettable experiences.

You will balance guest interactions with accurate billing, assist with reservations, and collaborate with hotel teams to ensure flawless service for high-profile guests.

Qualifications

• Must be 21 years of age or older.
• High school diploma or GED.
• One (1) year of prior Front Desk or Concierge experience preferred.
• One (1) year of prior Guest Services experience in a similar resort setting preferred.
• Exceptional customer service and interpersonal skills.
• Ability to work various shifts, including weekends and all holidays.

Responsibilities

• Greet VIP customers, answer questions, facilitate guest reservations, and verify if special requests/amenities were delivered.
• Ensure the VIP check-in/out process is efficient and flawless while maintaining a strong working relationship between the property and the guest.
• Resolve guest bills with casino hosts for any additional food, beverages, or show tickets.
• Balance cash and credits, post charges, and follow cash handling procedures per property guidelines.

Skills

Customer service

Interpersonal skills

Communication

Education

High school diploma or GED

Job description

MGM Resorts International in Las Vegas seeks a VIP Lounge Representative to provide exceptional hospitality, greeting VIP guests and coordinating check-in, concierge services, and bespoke requests to craft unforgettable experiences.

You will balance guest interactions with accurate billing, assist with reservations, and collaborate with hotel teams to ensure flawless service for high-profile guests.